Veterinary Receptionist/Assistant

6 days ago

Penticton BC VA J, Canada Peach City Animal Hospital Full time

Peach City Animal Hospital is seeking a warm, polished, and energetic Veterinary Receptionist/Assistant to join our team. As the professional face of our clinic, you will create a welcoming environment for clients and their pets while supporting our clinical team in daily operations. The ideal candidate is compassionate, organized, and able to manage multiple priorities in a busy healthcare setting.

Overview

We are looking for a friendly, reliable, and detail-oriented individual who excels in customer service and thrives in a fast-paced environment. This role is essential in managing client communications, assisting with administrative tasks, and supporting the veterinary team. Experience in a veterinary or medical setting is preferred, and laboratory experience is a valuable asset.

Responsibilities

  • Greet clients and their pets warmly, ensuring an exceptional first and last impression
  • Answer phone calls, schedule appointments, and manage client inquiries efficiently
  • Maintain accurate and organized patient records, including updates to medical histories
  • Assist with client check-in and check-out procedures
  • Process payments and handle billing accurately
  • Support laboratory tasks and assist with diagnostic & Treatment procedures as needed
  • Communicate clearly with clients regarding treatment plans, follow-ups, and care instructions
  • Keep the reception area clean, organized, and inviting
  • Support the veterinary team with administrative duties to ensure smooth clinic operations

Qualifications

  • Prior experience in a veterinary clinic or animal-care setting preferred
  • Excellent verbal, written, and interpersonal communication skills
  • Strong customer service skills with a positive, approachable, and calm demeanor
  • Professional appearance with polished presentation
  • Ability to multitask and adapt quickly in a fast-paced, often-changing environment
  • Strong organizational skills and attention to detail
  • Ability to work independently and collaboratively within a team
  • Resourceful, self-driven, and eager to learn
  • Exceptional telephone etiquette, active listening skills, and "bedside manner"
  • Ability to handle client concerns with patience and professionalism
  • Proficient with computers and able to learn new software systems quickly
  • Strong time-management skills with initiative and willingness to coach or support others

Why Join Us?

This position offers the opportunity to work in a compassionate, supportive environment dedicated to animal health and client care. You'll be part of a team that values professionalism, teamwork, and a positive attitude while making a meaningful difference for pets and their families.

How to Apply

If you are up for the challenge and would like to be considered for this position, we would love to hear from you.

Please forward your resume to us for review.

Only applicants selected for interviews will be contacted.

Job Types: Full-time, Part-time

Pay: $18.50-$21.50 per hour

Expected hours: 24 – 40 per week

Benefits:

  • Extended health care
  • On-site parking
  • Store discount

Application question(s):

  • "What motivates you to work in a veterinary receptionist/assistant role, and what are you looking for in your next workplace?"

Work Location: In person

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