Desktop Support Technician Windows/Mac

1 week ago

Toronto, Ontario, Canada NearSource Full time $60,000 - $90,000 per year


Job Description:

Job Title: Desktop Support Technician Windows/Mac
Location: Toronto, Ontario
Work Mode: On-Site
Experience: 3 to 5 Years

Role Summary

NearSource is looking for a Desktop Support Technician to provide on-site technical support for a leading enterprise in the design software space. The selected candidate will deliver consistent, high-quality service across end-user systems, devices, and software, ensuring minimal downtime and optimal performance.

Key Responsibilities

  • Deliver day-to-day technical support for desktop/laptop systems, mobile devices, and peripherals (Windows, Mac, tablets, phones)
  • Troubleshoot hardware/software issues, ensuring timely resolution in line with defined SLAs
  • Install and configure workstations, applications, and collaboration tools (e.g., Zoom Rooms)
  • Serve as the primary IT contact for onsite support, managing customer expectations with professionalism
  • Coordinate asset management processes including inventory, shipping, receiving, and record-keeping
  • Administer endpoint deployment using tools like AutoPilot Imaging
  • Maintain accurate hardware and software records through internal systems
  • Collaborate with infrastructure, server, and network teams to support on-site issues
  • Contribute to documentation and knowledge base for IT procedures
  • Drive process improvements and ensure compliance with IT service standards

Must-Have Skills

  • Minimum 3 years of experience in IT customer service or desktop support
  • Proficient in Windows 10/11, Mac OS X, Azure, MS Office 365, Active Directory, and Exchange
  • Hands-on with endpoint management tools (e.g., AutoPilot Imaging)
  • Familiarity with ticketing systems such as ServiceNow
  • Strong communication, organizational, and analytical skills
  • Proven ability to manage multiple tasks in a fast-paced environment
  • Post-secondary education in IT or a related field

Nice-to-Have Skills

  • Experience supporting Zoom Rooms or video conferencing setups
  • Knowledge of asset management workflows and shipping/receiving

Certifications

  • CompTIA A+ (preferred)
  • Microsoft MCP (preferred)
  • HDI Support Center Analyst (preferred)

Apply now, or share your resume with salary expectations at
Thank you for considering a career with us Once you submit your application, our Talent Acquisition team will review your resume thoroughly. If theres a strong match, well reach out to discuss your experience, role details, benefits, compensation, and next steps. While we strive for transparency, we may not be able to respond to every applicant due to high volume, but we genuinely appreciate your time and interest.

About NearSource

NearSource Technologies is a trusted partner for future-ready software consulting, enabling Fortune 500 enterprises to accelerate digital transformation. Our global engineering teams build and deploy impactful technology for some of the worlds most admired brands, working directly on long-term client initiatives.

Equal Opportunity Statement

NearSource is an equal opportunity employer committed to fostering an inclusive and respectful environment. We celebrate diversity and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or background. Innovation thrives when everyone feels empowered to contribute.



Required Skills:

Workstations
Resume
Talent Acquisition
Religion
Mobile Devices
Mac
Collaboration
Compliance
Steps
Digital Transformation
Asset Management
Transparency
Zoom
ServiceNow
Video
Azure
Salary
Consulting
Compensation
Shipping
Active Directory
Analytical Skills
Infrastructure
Technical Support
Records
MS Office
Education
Windows
Documentation
Software
Design
Engineering
Customer Service
Communication
Management


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