service manager/ parts

7 days ago

Campden ON, Canada Niagara Tractor Full time $19,200 - $32,000 per year

Job Overview

We are seeking a dedicated and experienced Service Manager to oversee our service department and ensure exceptional customer satisfaction. The ideal candidate will possess a strong background in automotive repair and dealership operations, coupled with excellent leadership and customer service skills. As a Service Manager, you will be responsible for managing service staff, enhancing the customer experience, and driving sales through effective upselling techniques.

Responsibilities

  • Lead and manage the service team to deliver high-quality automotive repair services.
  • Provide exceptional customer service by addressing client concerns and ensuring their needs are met.
  • Oversee daily operations of the service department, including scheduling, workflow management, and staff training.
  • Utilize mechanical knowledge to assist technicians with complex repairs and diagnostics.
  • Implement upselling strategies to promote additional services and products to customers.
  • Maintain accurate records of cash handling and transactions within the service department.
  • Foster a positive work environment that encourages teamwork and professional growth.
  • must be able to manage finances and invoicing

Experience

  • Previous experience in a dealership environment is highly preferred.
  • Strong mechanical knowledge with hands-on mechanic experience is essential.
  • Proven track record in customer service excellence within the automotive industry.
  • Experience in sales, particularly in upselling ag services or products.
  • Familiarity with cash handling procedures and financial transactions related to service operations. Join our team as a Service Manager where your expertise will contribute to our commitment to quality service and customer satisfaction.

NO IMMIGRANTS

HAVE SOME WORK ETHIC

must be able to fit in with sosciety

Job Type: Full-time

Pay: $19.26-$40.00 per hour

Expected hours: 40 per week

Work Location: In person

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