EOI - Customer Success Manager, Account Management
2 weeks ago
CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally.
The RoleWe are opening expressions of interest for Customer Success Managers who will focus on owning the post‑implementation success of our customers.
This role will be the main point of contact for a portfolio of accounts, making sure they adopt CorePlan, see ongoing value, and become long‑term advocates.
You'll work closely with Product, Sales and Customer Success to monitor account health, drive outcomes, and constantly improve the customer experience.
The role is key in managing the health, ongoing value, advocacy and overall experience of our customers.
Key responsibilitiesPlan and coordinate post‑implementation tasks across the CS lifecycle.
Run regular customer check‑ins (monthly, quarterly, annually) to align on goals and performance.
Proactively monitor account health, document key interactions and any actions taken to improve it.
Keep CRM and internal systems accurate and up to date, and provide regular status updates to internal stakeholders.
Share customer insights, feedback and risks with cross‑functional teams and capture feedback to drive continuous improvement.
Continue to develop our post‑implementation playbooks, best practices and support processes.
When required, assist our support channels by leading conversations to escalate or resolve customer queries.
As part of your onboarding, run implementations and onboarding for new customers to solidify your knowledge of our customer requirements and our product.
You will thrive in this role if you have:
Minimum 3 years' experience in Customer Success, project management or consulting, ideally in SaaS.
Bachelor's degree in Business, Computer Science, Engineering or similar (preferred)
Experience working with complex software products.
Strong project management skills and comfort juggling multiple customers.
Excellent communication and stakeholder management skills.
A problem‑solving mindset and curiosity about how customers work.
Confidence using CRM and project management tools.
Mining industry experience would be a plus
High‑impact role in a product‑led, fast‑growing company expanding internationally.
Close partnership with customers who deeply care about what we build.
Supportive, outcome‑driven team with plenty of autonomy.
Access to EAP mental health & wellbeing services for you and immediate family members
If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter.
Have questions? Reach out to us at
Recruitment AgenciesWe appreciate your hustle, but we're not engaging agencies right now. Want to be on our radar for the future? Email
-
Vancouver, British Columbia, Canada Coreplan Full time $80,000 - $120,000 per yearAbout UsCorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a...
-
Vancouver, British Columbia, Canada Coreplan Full time $80,000 - $120,000 per yearAbout UsCorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a...
-
Vancouver, British Columbia, Canada CorePlan Full time $30,000 - $74,000 per yearAbout UsCorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a...
-
Technical Customer Success Manager
7 days ago
Vancouver, British Columbia, Canada D3 Security Management Systems Full time $80,000 - $120,000 per yearTechnical Customer Success Manager (AI SOC & Automation)Location: Greater Vancouver area candidates onlyThe Opportunity:At D3 Security, we're redefining cybersecurity operations with the industry's most advanced AI-powered Security Orchestration, Automation, and Response (SOAR) platform. Our AI SOC helps global enterprises and MSSPs automate threat response,...
-
Manager, Customer Success
3 days ago
Vancouver, British Columbia, Canada Brex Full time US$128,000 - US$160,000 per yearSales at BrexThe Sales team is the driving factor behind revenue for Brex and every member of our team directly affects our bottom line. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers. Our winning culture recognizes big team wins and celebrates individual accomplishments....
-
Manager, Customer Success
3 days ago
Vancouver, British Columbia, Canada Brex Full time US$128,000 - US$160,000Why join usBrex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce...
-
Manager, Customer Success
1 week ago
Vancouver, British Columbia, Canada Quandri Full time $120,000 - $150,000Who we are At Quandri, our mission is to unlock the world's insurance data so brokerages and agencies can deliver the best possible service to their clients. Our Renewal Intelligence Platform is designed to help agencies save time, increase profitability, and drive better outcomes for their staff, clients, and business. What we doRunning a profitable...
-
Manager, Customer Success
7 days ago
Vancouver, British Columbia, Canada Quandri Full time $130,000 - $140,000 per yearWho we are At Quandri, our mission is to unlock the world's insurance data so brokerages and agencies can deliver the best possible service to their clients. Our Renewal Intelligence Platform is designed to help agencies save time, increase profitability, and drive better outcomes for their staff, clients, and business. What we do Running a profitable...
-
Manager of Customer Success
1 week ago
Vancouver, British Columbia, Canada Quandri Full time $120,000 - $150,000 per yearAt Quandri, our mission is to unlock the world's insurance data so brokerages and agencies can deliver the best possible service to their clients. Our Renewal Intelligence Platform is designed to help agencies save time, increase profitability, and drive better outcomes for their staff, clients, and business.What we doRunning a profitable personal lines book...
-
Customer Success Manager
1 week ago
Vancouver, British Columbia, Canada GeoComply Full time $90,000 - $115,000 per yearAbout GeoComply We're GeoComply We are at the forefront of geolocation, cybersecurity, and anti-fraud innovation, developing and delivering cutting-edge technologies to help ensure regulatory compliance, combat bad online actors, alleviate user friction, and protect businesses from fraud Achieving significant business and revenue growth over the past three...
