Client Care Coordinator

We are seeking a compassionate and highly organized Client Care Coordinator to support individuals recovering from motor vehicle accidents and trauma. This role is ideal for someone who values relationship-building, community collaboration, and guiding clients through challenging moments with clarity and care.

Location(s): This position is at our Kitchener clinic location.

Who We Are:

At Innovative OT, we're committed to making a profound difference in people's lives. Our services span all demographics, from pediatric to geriatric, addressing a range of impairments and disabilities.

Key Responsibilities:

• Coordinate new referrals from intake through to service initiation
• Connect with clients to gather key information and provide clear, supportive explanations of the process
• Document client needs related to physical, emotional, and cognitive challenges
• Prepare and manage intake forms and digital documents, ensuring timely completion and follow-up
• Maintain ongoing communication with clients and referral partners to provide status updates
• Track the progress of each intake to ensure nothing falls through the cracks
• Build strong relationships with legal, healthcare, and community partners to support seamless client care
• Provide thoughtful, trauma-informed communication to individuals who may be overwhelmed or in distress
• Support clients in understanding next steps and available services
• Contribute to a high-quality, client-centered experience from first contact to service launch

** Need HCAI and MVA Experience **

Who You Are:

• An excellent communicator who is patient, empathetic, and detail-oriented
• Passionate about community connection and building strong partnerships across teams
• Able to manage a high volume of tasks with professionalism and follow-through
• Confident working with individuals recovering from injury or trauma
• Experienced in customer service, healthcare, or rehabilitation settings (asset)

Benefits that Shine:

• Comprehensive Health & Wellness Coverage – 100% employer-paid extended health, dental, and vision care. Includes prescription coverage, life insurance, disability insurance, and access to a wellness program.
• Employee Assistance Program (EAP) – 24/7 access to confidential support services including counselling (virtual/in-person), trauma support, coaching, and more.
• Company Pension & RRSP Matching – Plan for your future with an employer-matched Deferred Profit-Sharing Plan (DPSP) and Registered Retirement Savings Plan (RRSP).
• Structured Onboarding Program – Includes structured training, job shadowing, and one-on-one mentorship tailored to your experience.
• Casual Dress & Supportive Culture – We value comfort and authenticity. Our work culture is grounded in mutual respect, collaboration, and a shared commitment to quality care.
• On-Site Parking – Free, convenient parking at many of our locations.
• Company Events & Team Connection – Regular in-person socials, holiday parties, peer support groups, and a welcoming, OT-led team environment.
• Award-Winning & OT-Centered – Proud recipient of the OBIA Rehab Company of the Year Award. Our focus is 100% Occupational Therapy—designed by OTs, for OTs

Why Choose Us?

• Award-Winning: Proud recipients of the OBIA Rehab Company of the Year Award.
• Occupational Therapy Focus: We're exclusively OT-centered, fostering collaboration and providing unparalleled support.
• Continuous Development: Access internal educational programs, mentorship initiatives, and specialized training to enhance your skills
• Variety of Roles: Whether you're a seasoned pro or a fresh graduate, we offer diverse opportunities for growth and advancement. We offer new graduate mentorship programs, senior positions for CAT caseload development, and FCCs and Case Management roles. Full time/part time consultant positions and employee full time salary positions are available. Note: part time applicants must provide 20 hours per week of services.
• Supportive Culture: Experience a nurturing environment where your contributions are valued, and you're encouraged to thrive. Our leadership teams consist of personable and approachable OT managers.

Salary Range: $50,000

Given applicants will be of variable backgrounds for this position, compensation will be discussed at the time of interviewing based on skill level, experience and education.

We are excited to fit the right fit for our team. If you possess these qualifications, we welcome your application.

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