Customer Success Manager

1 week ago

Remote Canada Open Roles Full time $60,000 - $120,000 per year
Customer Success Manager (Remote – EST)

Full-Time | Amplify | EST Hours Required

We're expanding and looking for a Customer Success Manager who brings real experience, real ownership, and real curiosity about uncovering new ways to help merchants succeed.

This role is for someone who thrives in a scaling environment, communicates with clarity, and sees upsell and cross-sell opportunities as a natural extension of solving customer problems.

What You'll Own
  • Manage a portfolio of Shopify merchants and drive adoption, retention, and expansion through a structured success motion.

  • Run strategic business reviews that uncover merchant goals, blockers, and big opportunities.

  • Identify and communicate upsell and cross-sell paths based on merchant revenue models and product performance data.

  • Guide merchants through onboarding milestones, product optimization, and ongoing experimentation.

  • Troubleshoot issues by collaborating with Support, Product, and Engineering and keep merchants updated with zero drama.

  • Monitor account health signals, churn risks, and revenue expansion indicators using both data and context.

  • Contribute to our playbooks and processes so the whole team scales smarter, not just faster.
What You Bring
  • 3-5 years in Customer Success, Account Management, or customer-facing SaaS roles where you owned outcomes.

  • Experience working directly with e-commerce brands or digital merchants.

  • Confidence running 'on-camera' QBRs and revenue conversations with founders, operators, or e-commerce managers.

  • Strong communication skills: you can translate technical details into actionable business guidance and vice-versa.

  • Ability to self-manage in a remote setting and keep a clean, predictable workflow.

  • A knack for spotting opportunities merchants miss and calling them out - tactfully, but directly.

  • Accountability - we serve and support each other as well as our clients.
Nice to Have
  • Experience with Shopify or apps in the revenue optimization ecosystem.

  • Familiarity with CS and CRM tools (HubSpot, Notion, etc).

  • Comfort in a fast-moving environment where process evolves quickly.
Why Join Amplify
  • Fully remote role with EST working hours.

  • Work with a high-ownership team that values clarity, accountability, and measurable merchant impact.

  • Real room to grow as we scale the Success and Onboarding org.

  • Competitive compensation and benefits with a healthy respect for work/life balance and zero micromanagement (you're familiar with remote work and we trust you to bring your best).

  • Customer Success Manager

    1 week ago

    Remote - Canada Practice Better Full time $60,000 - $90,000 per year

    Job Title: Customer Success Manager (Maternity Leave Contract) Reports to: VP of Customer Experience About the Role The Customer Success Manager will empower health and wellness professionals to effectively use That Clean Life's features to meet a variety of dietary needs for their clients. This mid-level role is perfect for those with a nutrition...

  • Customer Success Manager

    1 week ago

    Remote - Canada Plooto Full time $80,000 - $120,000 per year

    About PlootoPlooto is a fast-growing Canadian fintech company on a mission to revolutionize how businesses manage payments. We help accounting firms and their clients automate and simplify payables, receivables, and workflows, saving time and unlocking growth. As a nimble start-up, we thrive on innovation, collaboration, and empowering our customers to...

  • Customer Success Manager

    5 days ago

    Remote - Canada Knak Full time $90,000 - $120,000 per year

    Knak is a mission-driven companyWhy? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is...Empowering people to be creative.That's why Knak exists.We are a world-class enterprise email and landing page creation...

  • Customer Success Manager

    1 week ago

    Remote - Canada Practice Better Full time US$60,000 - US$90,000 per year

    At Practice Better, we believe practitioners and their clients deserve better. We're changing how health and wellness practitioners work by building a modern EHR designed to support their clients' health and their practice. We're on a mission to help millions of practitioners build the independent practice of their dreams. Founded in 2016, we're built by...

  • Customer Success Manager

    5 days ago

    Remote, Canada Karbon Full time US$1,000,000 - US$1,500,000 per year

    About KarbonKarbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee.We have customers in 34 countries and have grown into...

  • Customer Success Manager

    1 week ago

    Remote Canada AgencyAnalytics Full time $60,000 - $90,000 per year

    Department Customer Success Employment Type Permanent Location Remote Canada Workplace type Fully remote Compensation $60,000 - $90,000 / year As a Customer Success Manager, you will: What You'll Bring Compensation About AgencyAnalytics At AgencyAnalytics, we empower marketing agencies with cutting-edge tools to streamline their reporting...

  • Customer Success Manager

    1 week ago

    Remote, Canada; Remote, US GitLab Full time US$77,000 - US$166,500 per year

    GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our...

  • Customer Success Manager

    1 week ago

    Remote Canada AgencyAnalytics Full time $60,000 - $90,000 per year

    Application Deadline January 02, 2026 Department Customer Success Employment Type Permanent Location Remote Canada Workplace type Fully remote Compensation $60,000 - $90,000 / year As a Customer Success Manager, you will: What You'll Bring Compensation About AgencyAnalytics At AgencyAnalytics, we empower marketing agencies with cutting-edge...

  • Customer Success Manager

    1 week ago

    Remote, Canada 1Password Full time

    We all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to...

  • Customer Success Manager

    2 weeks ago

    Remote, Canada Point-of-Rental Software Full time

    _**About the role...**_ As a Customer Success Manager, you will be a trusted advisor to PoR customers, helping them succeed with our products and ensuring they receive maximum value from our solutions throughout their PoR Journey. You’ll be responsible for understanding customer requirements, driving adoption and retention, and delivering an EPIC...