Experienced Program Manager with CSAT and customer experience background

1 week ago

Mississauga, Ontario, Canada Jade Global Full time $120,000 - $180,000 per year

Experienced Program Manager with CSAT and customer experience background1

As a Program Manager, you will be responsible for owning and driving success of customer projects and portfolios from start to finish, participating in project reviews, managing disposition of issues and project scope changes, managing project plans created collaboratively with you and your project sponsor, and reviewing team project work tasks with objectives to stay on time and on budget. You will provide status and progress reviews and conduct risk management analysis as required. You will proactively seek advice and support from your client Project Sponsor and PMO office as needed to ensure full compliance to Jade and client method and project requirements.

  • Required Qualifications:
  • Bachelor's degree in Information technology, computer science, engineering, business or related courses
  • At least 7 years of direct experience in a full-time Program or Project Management role with a proven record of success
  • Consulting experience helpful
  • Experienced in project progress and metrics reporting for project teams and customers
  • Able to use various project management methodologies, including agile and waterfall
  • Able to balance critical issue resolution and competing priorities
  • Interested in further growth opportunities and training in Project Management capabilities and methods
  • Previous formal training in project management preferred, including SAFe, Agile Alliance, PMI and PRINCE2 methodologies
  • Strong communication skills - able to collaborate with internal and client stakeholders, including business analysts, business users, architects, client relations, project managers and sponsors
  • Client-required skills and experience:
  • Program Planning
  • Assessing cross-functional dependencies
  • Cross-functional collaboration and influencing
  • Stakeholder management
  • Setting up governance forums like Core Leads, OpCo, Steerco
  • Executive status reporting
  • Ability to grasp company level strategies like Branding, CSAT, NPS
  • Advanced skills with Powerpoint (audience will be P5, P5+1)
  • Ability to quickly learn ServiceNow Project Management and Agile tools
  • Working with teams spread across multiple locations
  • Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all locations. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional compensation may include benefits, discretionary bonuses, and equity.

  • Director, Customer Experience

    3 days ago

    Mississauga, Ontario, Canada goeasy Ltd. Full time

    Join one of Canada's fastest-growing companies and be part of something extraordinary – welcome togoeasy At goeasy, our people and culture are at the heart of everything we do, and we're proud to be recognized for it. We've earned prestigious accolades such asWaterstone Canada's Most Admired Corporate Cultures,Canada's Top Growing Companies, and...

  • Customer Experience Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Quince Full time $23,000 - $24,000 per year

    ABOUT QUINCEFounded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a...

  • Customer Experience Coordinator

    10 hours ago

    Mississauga, Ontario, Canada KIA Motors Full time $60,000 - $90,000 per year

    DescriptionThe Customer Experience Coordinator will be responsible for developing and implementing activities that initiate and strengthen the relationship between the Customer, KCA and its dealers. The incumbent will assist in creating a Customer Experience that meets Customers' expectations for the purpose of increasing customer acquisition and retention....

  • Vice President, Customer Management

    3 days ago

    Mississauga, Ontario, Canada goeasy Full time $120,000 - $250,000 per year

    Join one of Canada's fastest-growing companies and be part of something extraordinary – welcome to goeasy  At goeasy, our people and culture are at the heart of everything we do, and we're proud to be recognized for it. We've earned prestigious accolades such as Waterstone Canada's Most Admired Corporate Cultures, Canada's Top Growing Companies, and...

  • Customer Experience Coordinator

    3 days ago

    Mississauga, Ontario, Canada Kia Corporation Full time $60,000 - $90,000 per year

    General Summary The Customer Experience Coordinator will be responsible for developing and implementing activities that initiate and strengthen the relationship between the Customer, KCA and its dealers. The incumbent will assist in creating a Customer Experience that meets Customers' expectations for the purpose of increasing customer acquisition and...

  • Customer Programs Coordinator,

    3 days ago

    Mississauga, Ontario, Canada Stagwell Global Full time $60,000 - $80,000 per year

    About UsKenna is a one-of-a-kind marketing program solutions provider specializing in customer experience management with expertise in the agricultural market. We are seeking smart, talented, enthusiastic people eager to make a difference. OverviewOur business has been in the forefront of marketing automation and transformation for nearly 40 years, enabling...

  • Vice President, Customer Management

    3 days ago

    Mississauga, Ontario, Canada goeasy Ltd. Full time

    Join one of Canada's fastest-growing companies and be part of something extraordinary – welcome togoeasy Atgoeasy, our people and culture are at the heart of everything we do, and we're proud to be recognized for it. We've earned prestigious accolades such asWaterstone Canada's Most Admired Corporate Cultures,Canada's Top Growing Companies, and theTSX30,...

  • Sr. Aviation Program Manager

    1 week ago

    Mississauga, Ontario, Canada Morson Full time $120,000 - $180,000 per year

    Job DescriptionSr. Aviation Program Manager Location: Mississauga, ONWe are seeking an experienced and motivated Senior Program Manager to lead high-profile aviation programs and ensure seamless delivery for our customers. This is a hands-on leadership role, perfect for someone with a technical background, strong problem-solving skills, and a passion for...

  • Customer Experience

    1 week ago

    Mississauga, Ontario, Canada The TJX Companies, Inc. Full time $74,753 - $104,654

    TJX CanadaAt TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you'll find...

  • Program Manager, HVAC Construction

    1 week ago

    Mississauga, Ontario, Canada Insight Global Full time $90,000 - $120,000 per year

    Job details24 months contract- possibility of extension5 days on site in Missisauga with 50% travel to store location across CanadaInsight Global is looking for a Program Manager with an HVAC hands-on construction background that will be responsible for the delivery of HVAC repairs, replacements, and project status for a large scale environment with over...