Medical Office Assistant

Medical Office Assistant/Receptionist

Southcentre Family Medical Clinic | Autism Exists Diagnosis Clinic – Calgary, AB

Two clinics in one facility.

This position will start as part-time hours/week immediately upon hire) and transition to full-time within 3-4 months. You must be comfortable with this time-line.

Southcentre Family Medical Clinic and Autism Exists Diagnosis Clinic operate together within one modern, patient-focused facility in South Calgary. Southcentre Family Medical provides comprehensive family medicine and walk-in services, while Autism Exists Diagnosis Clinic focuses on the assessment and diagnosis of Autism Spectrum Disorder (ASD) in adults. The Medical Office Assistant (MOA) will support both clinics using shared resources and systems, contributing to a collaborative, professional, and compassionate healthcare environment where teamwork, organization, attention to detail, and initiative are essential. Knowing how to be a good team-mate is key to success in this role.

Responsibilities (not limited to)

• Greet and register patients in a courteous and professional manner
• Manage front desk operations, including answering phones, emails, and patient inquiries
• Take initiative to streamline workflows for improved efficiency and create new clinic protocols/routines.
• Book, confirm, modify, and manage appointments using AVA EMR and online booking systems
• Prepare exam rooms before appointments and sanitize rooms/equipment between patients
• Perform post-visit room turnover and restocking of supplies
• Process incoming/outgoing faxes, referrals, and medical documents accurately
• Scan, label, and upload documents to patient charts in the EMR
• Handle prescription renewals and requisition forms under physician guidance
• Perform basic clinical tasks such as taking vital signs, measuring height/weight, and documenting health history
• Provide general administrative support, such as billing, filing, and organizing medical forms
• Communicate professionally with patients, physicians, and allied healthcare providers
• Ensure patient confidentiality and compliance with privacy regulations (e.g., Alberta's HIA)
• Maintain a clean, safe, and organized clinical workspace
• Assist in managing inventory and ordering medical or office supplies
• Support the coordination of chronic disease management, follow-ups, and preventative health screenings
• Adapt to a fast-paced, team-based medical environment with multitasking responsibilities

Requirements

• Traits: Initiative, Extremely Organised, Motivated, Detail oriented and Team Oriented individuals.
• Minimum 2 years in a medical office
• Working knowledge of AVA EMR (you will be tested on AVAemr skills at the interview)
• Strong multitasking, communication, and excellent customer service skills
• Proficiency with Google Docs (preferred)
• Professional and friendly demeanor
• Previous experience in a family medical practice or AHS setting is a strong asset

What We Offer

• Supportive, team-oriented clinic culture
• Free on-site parking
• Health benefits - Flexible Personal Healthcare Spending Account (available after a 3-month probation period for eligible staff. Benefit limits differ according to employment )
• Opportunity for increases to your Flexible Personal Healthcare Spending Account for eligible, full time staff, depending on performance and loyalty
• Opportunity for wage increases depending on performance and loyalty
• Paid Vacation Days for eligible staff
• Employer contribution to CPP, EI and WCB
• Occasional staff socials and appreciation events

Interested, Qualified Applicants

Please submit your resume, cover letter with expected hourly rate, three references, and a recent criminal record check to the Clinic Manager via Indeed.

** We kindly ask that you do not call the clinic, as it impacts our ability to serve patients.

Contact:

Clinic Manager

Job Types: Part-time, Permanent

Pay: $18.00-$20.00 per hour

Benefits:

• Extended health care
• Flexible schedule
• Paid time off
• Wellness program

Ability to commute/relocate:

• Calgary, AB T2J 6A5: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Which EMR (Electronic Medical Record) systems are you familiar with? Please note if selected for an interview, you will be required to demonstrate your knowledge of the EMR system.
• Are you comfortable managing a multi-line phone system while checking in patients in person?

☐ Yes

☐ No

• How would you handle a situation where two patients arrive late and a phone call comes in at the same time?
• What qualities do you think are most important for working in a medical clinic front desk environment? Please limit your answer to 100 words.
• This position will start as part-time: Mondays - Saturdays hours/week immediately upon hire) and transition to full-time after 3-4 months. You must be comfortable with this time-line. * This Question MUST be answered*

☐ Yes

☐ No

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• Canadian Medical office Assistant: 2 years (required)

Language:

• any other languages fluently? What are they? (required)

Work Location: In person