Human Resources Generalist- People and Culture

About CSN Collision

CSN Collision safely repairs more than 230,000 vehicles a year helping drivers get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with over 350+ collision repair centers in Canada, Italy and the United States.

Summary

The Human Resources Generalist supports the full employee lifecycle by delivering day-to-day HR services, programs, and processes. This role ensures consistent application of policies, provides guidance to employees and managers, and supports People & Culture initiatives that contribute to a positive and productive workplace. The HR Generalist works closely with the People & Culture team to ensure smooth operations and compliance with employment standards.

Primary Objectives of the Role

• Provide day-to-day HR support to employees and managers.
• Administer HR programs including onboarding, benefits, leaves, and performance management.
• Ensure HR policies are understood, applied consistently, and compliant with legislation.
• Support employee engagement and workplace culture initiatives.
• Partner with HR leadership on projects and process improvements.
• Act as a first point of contact for employee and manager inquiries regarding HR policies, programs, and processes.
• Assist with the administration of HR programs such as onboarding, orientation, benefits, leaves of absence, and performance management cycles.
• Support employee relations by gathering information, documenting issues, and escalating to senior P&C staff when appropriate.
• Partner with Talent Acquisition to coordinate job postings, interviews, and new hire onboarding.
• Maintain HRIS data, employee files, and reporting for accuracy and compliance.
• Assist in the development and rollout of training, engagement, and recognition programs.
• Monitor compliance with employment legislation and organizational policies.
• Support P&C projects and process improvements as assigned.

Professional Characteristics and job-related competencies and other skills

The ideal candidate will demonstrate excellence in:

• Organizational skills
• ethics
• communication
• team player and collaborator
• problem solving
• Time Management
• Collaboration
• Diplomacy
• Soft skills

Core Competencies

• Demonstrates approachability and responsiveness; provides timely support to employees and managers.
• Effectively conveys information, both verbally and in writing, with clarity and professionalism.
• Gathers information, identifies issues, and recommends practical solutions while knowing when to escalate.
• Handles sensitive employee information with discretion and professionalism.
• Ensures accuracy in HR records, compliance tracking, and policy application.
• Works effectively within the People & Culture team and across departments to achieve shared goals.
• Adjusts quickly to changing business needs, priorities, and processes.
• Manages multiple priorities and deadlines with efficiency and accuracy.
• Stays current with HR best practices, employment legislation, and professional development.
• Promotes an inclusive and respectful workplace, supporting diversity initiatives.

Education and Qualifications

• Bachelor's degree in human resources, Business Administration, or related field.
• 2–4 years of experience in an HR role, preferably in a generalist capacity.
• Knowledge of employment legislation and HR best practices.
• Strong organizational and administrative skills with attention to detail.
• Excellent communication and interpersonal skills; able to build trust and rapport at all levels.
• Experience with HRIS systems and Microsoft Office Suite.
• HR designation (CHRP/CPHR) preferred or working toward designation.

Work Environment and Requirements·

• Ability to attend the Oakville, Ontario office on a regular (2-3 times per weeks) will be given preference
• Open concept office environment.
• Able to lift up to 25 pounds as needed

Travel requirements

• Occasional travel may be required, including overnight stays

What we offer

• Competitive salary and bonus program
• Benefits package
• Company laptop
• The ability to grow, develop and manage your career path