Technical Advisor, PurelyHR

Location: Sherbrooke
Here's What We Do And Why We Do It.
We've been problem-solvers from the start. Founded on the simple idea that there had to be an easier way to manage human resources, PurelyHR is a small but outstanding team working to empower HR decision-makers all over the world with an HR platform designed to provide their talent with the best HR experience possible. Used by over 2,000 companies in more than 65 countries, PurelyHR, our Human Resource Management platform, is transforming the way major companies manage their teams.

We are currently looking for an outgoing, passionate Customer Success Specialist who has the ability to problem-solve, inspire, and provide top-notch service to potential and current clients.

Find out how we do that here:

Here's how you will contribute to the success of the company

• Respond to customer questions and requests in a professional manner that exceeds customer expectations primarily by email and phone.
• Manage large amounts of inbound and outbound calls in a timely manner.
• Working one-on-one with customers and potential customers to find solutions to challenging problems they face.
• Scheduling and conducting web demos of all our products for both internal and external stakeholders.
• Lead nurturing within our CRM (Hubspot) and completed daily tasks.
• Collaborating with various teams to create and maintain documentation and train on new processes and products.
• Proposing process improvements and recommendations for the implementation of new initiatives or to improve current workflows.

Here's what you need to have and master to get the job

• Post-secondary diploma or degree.
• 1 year of experience in a similar role in sales, customer service or technical support.
• Strong interest in technology and ability to easily learn new software and features.
• Must be fluent in English
• Experience developing and presenting business value, time to money and ROI.
• B2B SaaS sales knowledge considered an asset.
• Previous experience working with CRM tools considered an asset.
• Recognize sales opportunity and apply sales skills to upgrade customer plans.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, set priorities and manage time effectively.

Benefits Of Working At Sherweb
Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.
A fast-paced work environment that adapts to you

• A friendly and diverse work culture with inclusion and equality at the heart of our actions
• State-of-the art technology and tools
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition
• Annual salary review based on performance
• Generous and caring colleagues of various professional and cultural backgrounds

A Flexible Total Compensation Offer

• A base salary ranging between $40,530 and $57,900
• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund options

Last but not least: "Sherweblife" - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year.
At Sherweb, we believe in pay transparency and fairness. The salary range provided is intended to give an indication of what you might expect for this role. However, we recognize that each candidate brings a unique set of skills and experiences. As such, the final compensation package will be tailored to reflect the specific qualifications and expertise of the chosen candidate, ensuring that we remain competitive and equitable in our offerings.
Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.