Frontline Support Worker

24 hours ago

Kelowna, British Columbia, Canada Kelowna Women's Shelter Full time $45,000 - $65,000 per year


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Frontline Support Worker - Temporary Full time - Kelowna





Position
Status: Full time; Temporary until Jan 2026 or until incumbent returns.

Location: Kelowna,
BC

Hours
of Work: 10-hour
shift: 11:00am - 9:00pm. Rotational shift - 4 days on, 4 days off. 

Are
you passionate about providing support, security, and advocacy to program participants and
their children who are at risk of or fleeing domestic abuse? The Kelowna
Women's Shelter Transition House in Kelowna is seeking a dedicated Frontline
Support Worker to join our team. In this role, you will play a crucial part in
offering information, education, crisis intervention, and temporary housing for program participants and their children in need.

 Responsibilities:

  • Answer
    incoming crisis calls, provide support, and screen potential program participants.
  • Admit and
    discharge, program participants; assess risk, create safety plans, and orient new program participants.
  • Provide
    active listening, clarification, needs assessment, and goal setting.
  • Ensure
    safety and comfort of program participants and their children and facilitate and resolve
    conflicts.
  • Arrange
    transportation and perform household tasks.
  • Maintain
    records, liaise with other agencies, and attend meetings/training.
  • Orient
    and assign duties to new staff, volunteers, and/or students as directed.

 Required Abilities:

  • Good working knowledge of domestic abuse and community resources.
  • Ability to provide feminist-centered support with empathy and respect.
  • Capacity to work independently and collaboratively.
  • Skill in assisting individuals in crisis with non-judgmental services.
  • Maintaining records and engaging in program evaluation.

Required Qualifications:

  • Diploma
    in a related human/social service field with one-year recent related
    experience or equivalent.
  • Intermediate
    First Aid (OFA 2) (previously Standard First Aid Certificate and CPR level B)
  • Successful
    completion of a criminal record check.
  • Union membership is required.

 Why
Work With Us?
At the Kelowna Women's Shelter, we are committed to providing a supportive and
inclusive work environment where you can make a real difference in the lives of  our program participants and their children in need. Join our passionate team and help us empower
individuals and communities to thrive.

 How
to Apply:
Please submit your resume and cover letter highlighting your relevant
experience. We thank all applicants for their interest, however, only those
selected for an interview will be contacted.

 We
acknowledge that the Kelowna Women's Shelter is located on the ancestral,
traditional and unceded territory of the Syilx Okanagan Nation.

Please visit our careers page to see more job opportunities

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