Resource Coordinator

As an organization, our strength comes from the ability to embody our core values - People First, Integrity Always, Pride In Our Work, and Growth Together. None of these values is more important than People First, and we are honored that our people decided the company is worthy of being included in the Forbes 2024 and 2025 List of Canada's Best Employers.

Acuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability, Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services.

Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 5,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world's largest industrial segments.

Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality, and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees.

Please note we will consider accessibility accommodations to applicants upon request.

The company utilizes AI enabled tools to organize candidate responses. These tools may be used in the screening or assessment of applicants.

Identifying Resource Needs

• Assessing project requirements and resource allocation needs
• Collaborating with project managers and stakeholders to understand resource needs
• Conducting ongoing analysis of resource availability and skills

Resource Acquisition

• Maintaining an internal resource list/database
• Actively reaching out to candidates on the internal resource list to determine their availability
• Conducting interviews and assessments to evaluate candidates' skills and suitability for different project opportunities

Resource Deployment

• Providing staff with clear communications/information regarding their work assignments
• Matching available resources to project opportunities based on their skills, availability, and project requirements
• Coordinating with project managers to ensure resources are efficiently and effectively allocated to projects
• Managing resource schedules, ensuring timely deployment and efficient utilization
• Maintaining documentation of resource assignments, updates, and changes
• Coordinating with HR and hiring teams to facilitate the onboarding process for new resources
• Effectively and quickly managing issues/conflicts/ priorities related to the planning, scheduling and dispatching of staff and equipment/resources to support a smooth work flow
• Ensuring applicable collective agreement provisions are consistently applied in the technician/client interaction

Resource Promotion and Engagement

• Promoting project opportunities to eligible candidates in the internal resource list
• Communicating the benefits and details of project opportunities to candidates
• Managing communication and feedback between resources and project managers
• Encouraging and fostering an engaged and productive resource pool through regular communication and support
• Identifying opportunities to improve staff satisfaction and engagement

Reporting and Analysis

• Tracking and analyzing resource utilization metrics, including availability, utilization rates, and conflicts
• Preparing regular reports and insights to senior management regarding resource availability, allocation, and capacity constraints
• Identifying trends, issues, and opportunities for improvement in resource management processes
• Providing recommendations and suggestions for optimizing resource allocation and utilization

Other work duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• Acuren's range of technical services and variety of service lines provided in order to appropriately deploy resources
• An understanding of clients' technical needs to effectively fulfill service requirements
• Knowledge of industry trades associations and industrial trades
• Knowledge of the QCC collective agreement to ensure compliance with terms and conditions
• Solid interpersonal and communication skills to effectively manage a broad range of internal and external contacts
• Proficiency in use of Microsoft Outlook, Word, and Excel
• Proficiency in using scheduling software and other relevant tools
• Excellent problem solving, and customer service
• Ability to stay organized and manage multiple tasks simultaneously
• Consistently demonstrates an understanding of, and compliance with, responsibilities under the provincial Occupational Health and Safety Acts and Regulations, ISO Systems and Company Safety and Quality Management Systems, policies and procedures.

EDUCATION:

• Post secondary school diploma in a related field
• Minimum of 2 years industry related experience
• Experience in the NDT industry preferred