Senior Program Manager

1 week ago

Toronto, Ontario, Canada Fivetran Full time $120,000 - $180,000 per year

About The Role:

The mission of the Engineering Program Management Office (PMO) is to implement program and project management methodologies that enable Fivetran to deliver complex products and initiatives on time and within expectations.  In addition, the Engineering PMO will act as the subject matter expert for project and program management standards, directing a department-wide approach to project delivery and communication. You will help plan, track, and execute the company's most critical and cross-cutting product and engineering objectives. You will be responsible for leading cross-functional teams, managing complex programs and projects, and ensuring the timely delivery of high-quality solutions that meet the needs of our customers. You will communicate and work in close collaboration with partners across the engineering team as well as other business partners to achieve this vision. 

This is a full-time, hybrid position based out of our Toronto office.

Technologies you might be familiar with: Cloud service providers(AWS, GCP, Azure), ETL or ELT, software engineering & the SDLC, CI/CD.

Technologies you will use:

G Suite, Jira, Looker, Workday, Sigma, Figma, Lucid.

What You'll Do:

Program/Project Management

  • Manage key engineering projects and/or programs or initiatives from initiation to closing.
  • Provide regular status updates on a variety of internal channels to all levels of the organization.
  • Define project plans and schedules. Drive project execution.
  • Lead internal cross-functional teams in engineering and validation activities.
  • Ensure tight inter-team coordination and communication.
  • Digest, understand, and communicate complex, technical/engineering issues.
  • Identify and resolve conflicts or issues quickly, efficiently, and effectively.
  • Surface and mitigate risks or defects and lead technical task forces to ensure proper risk responses or issue resolution.
  • Manage interdependencies across multiple engineering disciplines and stakeholders, including platform, SRE, & QA.
  • Develop creative solutions, remove obstacles, and redefine approaches to balance cost, quality, and delivery priorities.
  • Work closely with product management, data analytics, enablement & support.
  • Define and own specific project metrics and objectives.
  • Track and report on PMO KPIs.
     

Process Improvement

  • Act as a role model for project management processes.
  • Surface feedback and enhancement to processes.
  • Align stakeholders and team members towards project management best practices.

Skills We're Looking For:

  • Can lead new initiatives with minimal oversight.
  • In-depth knowledge of the technologies and methodologies used in program management.
  • Proficient in addressing technical issues and providing effective mitigation plans.
  • Can align team members to project goals and objectives.
  • Demonstrates integrity, upholding professional codes of conduct.
  • Conveys information clearly, concisely, and professionally.
  • Openness to change.
  • Conveys a desire to achieve meaningful results.
  • Conveys a clear understanding of how own activities relate to critical business drivers.
  • Discourages "us vs them" thinking in self and others.
  • Stays calm and professional even when situations become difficult.

Qualifications: 

  • 1+ year of experience in a technical position (software engineer, QE, platform engineer, etc.)
  • 3+ years of experience in technical project/program management
  • Software project management experience is a strong plus
  • Agile and waterfall project/program management experience
  • Familiarity with project management tools like Jira, Trello
  • Start-up experience a strong plus
  • PMP certification is a plus

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