Server Assistant

About Us

Revelstoke Eleven Lodge is an adventure lodge located in the heart of the outdoor adventure mecca, Revelstoke, BC, offering guided adventures and personalized culinary experiences. It is also the home of the Quartermaster Eatery, a fine dining establishment that uses seasonal ingredients from local farms, boutique ranches and wild, sustainable fisheries to craft exquisite and unique dishes that change with the seasons.

Our staff enjoy access to numerous in-house discounts and pro deals, available to all employees. Additionally, we offer health and dental benefits for eligible full-time employees. We are also committed to fostering internal development and providing opportunities to enhance and expand our team's skills.

Position Summary

The Quartermaster Eatery is seeking a dynamic and experienced Server assistant. This role is responsible for assisting the FOH staff, ensuring the highest standards of service, upholding the quality and presentation of all dishes, ensuring compliance with health and safety regulations, and creating a welcoming atmosphere for guests. This position requires Serving It Right certification, or willingness to be certified, and a minimum age of 19 years old. This is a part-time, seasonal position at CAD 17.85 per hour plus tip pool and 4% vacation pay.

Position Purpose

Assist front of house staff, ensure the highest standards of service, uphold the quality and presentation of all dishes, ensure compliance with health and safety regulations, and create a welcoming atmosphere for guests.

Responsibilities/Duties/Functions/Tasks

• Create unforgettable experiences for guests by anticipating their needs, personalizing service, and exceeding expectations.
• Communicate effectively and efficiently with FOH staff and the culinary team to ensure seamless coordination between the kitchen, bar and dining areas and smooth flow of service.
• Assist the Restaurant Manager, Restaurant Supervisor, Bar Supervisor and servers in ensuring smooth and efficient dinner service.
• Ensure all silverware, plates, and glassware are clean and polished for set-up and after close down.
• Maintain Quartermaster's high standards for dinner and drink service.
• Be consistently visible to assist guests and support team members.
• Maintain guest areas through pre-bussing, marking, and clearing according to proper procedures.
• Ensure opening and closing check-lists are completed.
• Maintain high standards of cleanliness and organization in all restaurant areas.
• Strive to learn every day from training provided and through self-initiative to increase product knowledge of all food, liquor, beer, and wine offerings.
• Answer questions and provide recommendations for food and drinks.
• Foster a positive and productive work environment by supporting your peers.
• Ensure compliance with health and safety regulations and company policies at all times.
• Assist other team members with tasks beyond FOH duties.

Qualifications

• Serving It Right certification, or willingness to be certified.
• Minimum 19 years old.

Special Position Requirements

• Demonstrated experience in a food and beverage environment.
• Excellent organizational and multitasking skills, with a strong attention to detail.
• Exceptional communication and interpersonal skills, with a commitment to delivering outstanding guest service.
• Ability to work flexible hours, including nights, weekends, holidays, and overtime as needed.
• Clean and professional appearance.

Work Requirements

• Ability to exert physical demands, including sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, reaching, lifting, carrying, pushing/pulling, stooping, kneeling, crouching, crawling and tasting or smelling.
• Ability to regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 10 pounds.
• Ability to work around kitchen equipment, machinery, chemicals, fire, gasses and odors.
• Ability to work in extreme temperatures, including walk-in refrigerator/freezer and kitchen line.
• Ability to work within a loud and noisy environment.