Product Expert

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

Important information:

This is a hybrid role based out of SAP Montreal office, working in-office with the team 3 days per week. Candidates must be legally entitled to work in Canada at the time of application. This position is not eligible for employer-sponsored work authorization (e.g., LMIA or other immigration support).

What you'll build

As a Product & Engineering Expert Solution Architect in the SAP S/4HANA Product Experience – Cloud ERP Product Success team, you will drive adoption and innovation of SAP Supply Chain Management solutions (SAP Digital Manufacturing and SAP IBP) to scale business operations in the cloud.

Your responsibilities

Collaborate with customers, Sales, Services, Partners, and Product/Development teams to align needs, priorities, and solution strategy.Track customer engagements, assess and prioritize requests, and support implementations of SAP Digital Manufacturing Dispatching & Execution and SAP IBP in the Americas.Drive adoption of SAP's cloud manufacturing solutions by enabling configurable, deployable, and monitorable automation across sites.Identify, test, and deliver innovations in line with product vision, providing feedback to shape SAP's product roadmap.Represent product interests to customers and sales teams, ensuring solution readiness and successful rollout of new capabilities.Manage and analyze regional demand, coordinating with internal groups (Development, Customer First, Preferred Success, Field teams) for a unified customer experience.

Your impact

Empower customers to produce consistently high-quality products, ensure compliance and traceability, and support sustainable operations.Deliver actionable insights from customer demand directly into Product Management/Development, including co-innovation initiatives.Apply project management skills to align stakeholders, ensure readiness, and meet delivery timelines.

What you bring

Bachelor's degree in Computer Science, Business, or Engineering (or equivalent); hybrid business/technical profile preferred10+ years experience delivering and defining software products in customer-facing roles (product management, solution architecture, support/presales), partnering closely with Product Management and EngineeringProfessional software development background and familiarity with SAP environmentsDomain expertise in manufacturing, supply chain, planning, and/or logistics; strong analytical skillsExcellent communicator who translates complex tech into business value; strong negotiation skills; fluent written and spoken EnglishComfortable collaborating with stakeholders across regions and time zonesPreferred Skills

Cloud/SaaS architecture, ERP business processes, SAP BTP; Activate methodologySubject Matter Expert depth in Logistics, Manufacturing, or AnalyticsTrack record driving digital transformation; strong presentation and stakeholder networking skills

Where you belong

The Cloud ERP Product Success Team is a strategic investment within the Product Experience Unit, focusing on SAP S/4HANA Cloud and SAP Supply Chain Management, which are integral parts of the new SAP Business Suite. This team is responsible for ensuring the successful activation of these solutions for our customers. They offer expert advice and guidance on implementing the solution using the SAP Activate Methodology, ensuring a smooth and efficient process.

Moreover, the Cloud ERP Product Success Team acts as the voice of the customer within our organization, conveying their needs and feedback to the development team. The team is composed of members from Cloud Customer Care and the Cloud ERP regional Implementation Group, bringing together a wealth of expertise and resources to support customers in adopting SAP S/4HANA Cloud Public Edition, SAP IBP, and SAP DMC as part of the new SAP Business Suite.

About SAP Digital Manufacturing

SAP Digital Manufacturing is a critical mission application used by customers in industries ranging from food production to electronics, medical instruments, and automotive parts. Our Cloud Service is designed to provide reliable and high-performance support for shop floor operations across discrete and process manufacturing sectors globally.

SAP Integrated Business Planning (IBP) serves over 1000 customers worldwide in 24 industries as their primary supply chain planning application. Supported processes include Demand Planning, Supply Planning, Inventory Planning, and Sales and Operations Planning. SAP IBP integrates essential supply chain planning processes onto a unified platform, supporting consistent data, collaboration between teams, and seamless ERP integration. IBP benefits include reduced inventory investments, improved customer service levels, lower operational costs, and enhanced collaboration internally and with suppliers and customers

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 140, ,600 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking this link:  

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Solution and Product Management  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid

​

---