Coordinator, Product Quality Experience

Location:

CGS1

Address
33 Commander Blvd Scarborough, Ontario M1S 3E7 Canada

Job Title
Coordinator, Product Quality Experience

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview
We're looking for a proactive and detail-driven
Product Quality Experience Coordinator
to strengthen our global warranty repair operations. In this role, you'll help ensure repair facilities are equipped, processes are optimized, and customers continue to experience the highest level of product quality. You'll lead initiatives in repair planning, documentation, and data management, while collaborating closely across internal teams and external partners.

What You'll Do
Product Analysis & Repair Planning

• Provide technical insights in development and proto meetings to improve repair readiness.
• Coordinate wear testing, sample requests, and time studies to optimize repair efficiency.
• Plan and manage raw material needs across repair facilities.
• Support repair cost evaluations and continuous improvement initiatives.

Data & Documentation

• Develop clear SOPs, training decks, and visual guides to support global operations.
• Maintain digital resources and systems to keep teams aligned and informed.
• Support product knowledge sessions and training for seasonal rollouts.

Operations & Collaboration

• Assist with inspections, cleaning, and quality checks during peak seasons.
• Partner with QA, Product Development, Sourcing, Production, and vendors to streamline workflows.
• Contribute to cross-functional planning and innovation projects that enhance efficiency and customer experience.

Let's Talk About You

• 2–4 years' experience in product operations, quality assurance, or garment manufacturing.
• Strong knowledge of garment construction, repair processes, and textiles.
• Skilled at creating engaging visual/technical documentation and training materials.
• Proficient in digital tools with strong analytical skills.
• Excellent communicator—organized, proactive, and able to manage multiple priorities.
• Collaborative and creative, with experience in vendor management or multilingual skills as a plus.

What's in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us If you require any interview accommodation for your interview, please e-mail us