Employment Resource Advisor

We believe in the power of work. Since 1994, we've been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Location: Louie Drive, West Kelowna

The Employment Resource Advisor / Junior Employment Consultant provides all Clients with a consistent, professional and welcoming environment to support them in achieving sustainable employment. This role provides clients with the information, tools and resources to enable them to undertake job search, career planning, self-assessment, labour market research or other employability-related activities as independently as possible. This role also provides basic job search instruction and technical support, as appropriate. This role liaises all staff to ensure that all services offered are current and appropriate to the community and for Client needs.

What you'll do

• Assist with completion of initial eligibility determination, identity verification, and client sign-in
• Phone clients to remind them of appointments
• Conduct a Client Needs Assessment with eligible Clients as the first step in their individualized action plan
• Collaborate with the client to develop, update and revise action plans, in line with policy
• Overall responsibility for the management of assigned client case files in the primary information system (ICM), including, documentation in client eligibility determination, and recording client progress and results
• Support and monitor the progress of each client by reviewing the client's progress and comparing it against the client's Action Plan, verify client engagement, ensure documentation requirements are being completed, and perform general oversight activities
• Collaborate with other organizations as necessary to coordinate a client's Action Plan services and financial supports
• Refer client to internal and external community resources specified in their Action Plans and follow up on referrals as appropriate
• Provide individualized job search support, including: interviews, employer contacts, job matching, and negotiating the terms of the client's employment
• Provide services in a manner that is welcoming, safe and professional and ensures that client privacy is protected
• Stay up to date on any other employment programs or funding sources that clients may be eligible for 
• May participate in community and employer events
• Research and identify employers and sector opportunities on behalf of clients 

What you bring

• Demonstrated experience in customer service and coaching clients; working with individuals with complex barriers and inclusion groups; working with individuals and building partnerships with employers, community agencies, and other stakeholders
• Successful track record helping clients to overcome barriers to meet identified goals and targets
• Knowledge of the local labour market, community resources, government programs, job search techniques, career development and issues relating to unemployment
• Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check
• Degree or diploma in a relevant field (e.g., career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management) preferred; or equivalent experience
• Computer literacy, including Microsoft Office Suite
• Ability to work Monday to Friday in Centre
• Flexibility and the ability to work in different locations in the catchment

For complete job requirements, see the full Job Description here

• Competitive salary of $52,333 per year
• Comprehensive and flexible health and dental benefits
• Ongoing learning and development opportunities
• Generous time off policy to encourage work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork

Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada's diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter

If you don't quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.