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Senior Sales Operations Specialist

2 weeks ago

Toronto, Ontario, Canada S&P Global Full time $90,000 - $120,000 per year

About The Role
Grade Level (for internal use):
09

The Team
S&P Global's TMT team is an independent technology industry analyst company focused on the business of enterprise IT innovation. The company's analysts provide critical and timely insight into the market and competitive dynamics of innovation in emerging technology segments.

Responsibilities And Impact

  • End to End support from Creation of Opp to Agreement Submission to Legal for red-line reviews as well as Invoicing instructions for Order Management or Client Relations
  • Escalate cases for fulfillment, Order Management, Client Relations, and Client Financial Relations to resolve access issues and invoicing issues.
  • Assist in Product Maintenance for all 451R Product Codes, identifying issues with Product Codes, getting these promptly fixed including agreement tagging to Product codes.
  • Due to extensive knowledge of 451R, listed as the product specialist for it assisting Product team in identifying replacement codes for sunsetted products.
  • Supported CPQ migration being the lead for the project, designing training materials specific to 451R.
  • Refined Milestone Quote Creation Procedure and Change Order Process liaising with MI Enablement Leads and OM leads.
  • Creat reports and dashboard in SFDC for requests from Reps/RMs
  • Process expert for 451R in terms of Change Orders, Milestone Billings, Advisory Deals/Agreements (SOW, LPSA, Amendments), NDAs
  • Front-line assistance in any SFDC technical issues by raising and escalating issues to OTC support
  • Assistance in assigning/reassigning Opps as per updates to BoB, Employee Off-boarding, Quota reshuffling

What We're Looking For
Basic Required Qualifications:

  • Minimum of 2-3 years of experience in sales support, operations, or a similar role.
  • Proficiency in Salesforce (SFDC) with a strong understanding of its functionalities and reporting capabilities.
  • Strong analytical skills to identify issues and propose solutions related to contracts and product codes.
  • Detail-oriented with a commitment to accuracy in contract processing and data management.
  • Experience with contract management processes, including red-line reviews and invoicing.

Additional Preferred Qualifications

  • Familiarity with 451R product codes and related processes, including product maintenance and change orders.
  • Experience in project management, specifically with CPQ migration or similar initiatives.
  • Knowledge of Client Relations and Financial Relations processes, with an emphasis on fulfillment and order management.
  • Ability to create and maintain reports and dashboards in Salesforce to support sales operations.

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit

What's In It For
You?
Our Purpose
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of
integrity
in all we do, bring a spirit of
discovery
to our work, and collaborate in close
partnership
with each other and our customers to achieve shared goals.

Benefits
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our Benefits Include

  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring And Opportunity At S&P Global
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert
If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  and your request will be forwarded to the appropriate person.

US Candidates Only:
The EEO is the Law Poster  describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP Middle Professional Tier I (EEO Job Group)

Job ID:
321354

Posted On:

Location:
Toronto, Ontario, Canada