Administrative Assistant – Customer Service

2 weeks ago

Fernie BC, Canada Giv'er Shirt Works Full time $45,000 - $65,000 per year

Schedule: full time, year round position

We're looking for a friendly, organized, and capable Administrative Assistant to join our team at Giver Shirts. This is a front-line customer service and operations support role, perfect for someone with a solid administrative foundation and a proactive, team-first mindset. You'll be the first point of contact for visitors, handle incoming inquiries, and help keep things running smoothly behind the scenes.

We're looking for someone with more than just the basics—ideally, someone with previous admin, customer service, or office support experience, and a strong desire to grow into more responsibility. Over time, there's opportunity to step into a client-facing role such as Account Manager.

Right now, we're looking for an administrative all-rounder: someone ready to jump in and take on a variety of tasks with a can-do attitude, especially during peak seasons when things move fast and teamwork is everything.

About Us

We're Giv' Er Shirt Works, a small-but-mighty team making big things happen in the world of custom apparel. Since 2003, we've been delivering bold, creative screen-printed and embroidered gear across Western Canada.

We're based in the mountain playground of Fernie, BC – where we work hard, play harder, and believe every shirt tells a story.

Key Responsibilities:

  • Act as the first point of contact for customers—both walk-ins and phone/email inquiries—and delegate orders to account managers as needed.
  • Provide general administrative support including handling emails, phone messages, and scheduling client appointments.
  • Assist production with order processing, packaging, and shipping using platforms such as eShipper, Canada Post, and local couriers.
  • Manage daily office opening tasks and maintain a clean, organized showroom and front office area.
  • Perform light bookkeeping tasks such as coding supplier invoices, tracking payments, and supporting payroll and accounts payable/receivable.
  • Update order status in internal systems and ensure client communication is clear and timely.
  • Act as the internal point person for basic IT needs—manage company passwords, assist staff with minor tech issues, coordinate with external IT support as needed, and help with new user setups.
  • Maintain stock of basic office and kitchen supplies.
  • Be ready and willing to pitch in wherever needed—this is a true team support role

What You Bring:

  • Strong proficiency in Microsoft Office (Word, Excel, Outlook).
  • Comfortable learning new software—training provided on our in-house system.
  • Experience with QuickBooks Online or similar accounting software.
  • Strong organizational and multitasking skills, proactive critical thinking.
  • Confidence handling basic IT tasks—from managing shared passwords to troubleshooting minor tech issues and communicating with external IT support.
  • Friendly, proactive, and customer-service focused. Nothing but good vibes

Why Work With Us?

  • Entry-level role with growth potential into sales and Account Management.
  • Friendly, supportive team atmosphere.
  • On-the-job training provided.
  • Creative, community-driven work environment.
  • Casual dress code and hands-on work.
  • Benefits offered after 3 Months

We look forward to hearing from you You can also reach us at

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

  • Extended health care

Work Location: In person

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