Customer Service Representative

SE Health is currently hiring a Customer Service Representative
Position Summary
Working virtual until further notice and eventually out of our Global Delivery Centre based in Hamilton, this position will be responsible for the efficient and effective coordination of client care. This is a remote position.

Here are many reasons why you will want to bring your talent to our team:

• Competitive Compensation. Our Total Rewards package includes a competitive salary, group benefits, RRSP pension, on demand pay, car loan support, and exclusive perks/discounts available only to SE Health staff
• Develop yourself with SE. We have education bursaries, Tuition Assistance Programs, continuing education, training, and professional development to support your life-long learning
• Grow your career. SE health is a large national organization with diverse healthcare business lines. You'll have an opportunity – and will be supported – to do different types of patient-facing nursing roles in different locations if that is what you're interested in. Or you can pivot to supporting or leadership positions where you use your nursing skills as a foundation to contribute and make an impact in different ways.
• Manage your life. At SE, you'll have the flexibility to manage your schedule to balance your life. You'll be supported with the time you need to meet the needs of your clients, meet your own needs, develop yourself and your career, and be part of a team.

Responsibilities

• Provide schedule planning support to health care team
• Appropriately schedule staff to ensure continuity of care in the provision of service delivery
• Update and maintain an electronic client database
• File and maintain client records
• Perform data entry of all relevant client, employee and billing information
• Respond to all caller inquiries with efficiency and appropriate urgency
• Provide support to billing activities
• Generate and distribute various scheduling and billing reports
• Investigate and follow up in errors/discrepancies in services ordered or provided.
• Other office administrative duties as assigned

Requirements

• Must have a quiet confidential space to work from
• Must be available for days, evening and every other weekends
• Must have access to the internet and a computer
• Intermediate data entry/keyboarding skills
• Experience using a PC database
• Intermediate reading comprehension and excellent verbal communication skills
• Demonstrated customer service skills and problem solving
• Adaptability and the ability to deal with tight deadlines
• An ability to work independently
• An ability to prioritize, multi-task and deal with competing priorities
• Good personal organizational skills
• Courses in medical administration or health care training are preferred
• Experience working for a community health provider is preferred
• Related work experience and a familiarity with community health care services is preferred
• Basic computer skills in MS Word and MS Excel are preferred

About Us
At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive salary, group benefits, RRSP pension, and work life balance. We're a great place to work, and we hope you'll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Talent Acquisition Team at at your earliest convenience.