Administrative clerk

3 days ago

Halifax, Nova Scotia, Canada SereneAid Full time $45,000 - $65,000 per year

The Clerk provides essential administrative and clerical support to the Cyber Security & Digital Solutions division of the Government of Nova Scotia. This role supports daily operations, documentation management, scheduling, and communication processes, ensuring the department functions efficiently during increased workload or staffing shortages. The Clerk works within established government policies, procedures, and confidentiality standards.

Tasks

Administrative Support

Prepare and format documents, forms, internal memos, and correspondence.

Maintain organized digital and physical filing systems following government retention and security protocols.

Support organization of shared drives, project folders, and documentation workflows.

Data Entry & Records Management

Enter and update information in internal databases, spreadsheets, and tracking systems.

Review data for accuracy, completeness, and consistency.

Assist with tracking departmental deliverables, service requests, and other operational activities.

Operational Coordination

Schedule meetings, coordinate logistics, and support calendar management for team members.

Receive, log, and route incoming requests, inquiries, and documentation.

Assist in processing timesheets, procurement forms, invoices, and internal administrative requests.

Customer Service & Communication

Respond to routine inquiries from internal staff and external stakeholders.

Provide timely and professional communication support.

Escalate complex or non-routine matters to appropriate supervisors.

Team Support (Cyber Security & Digital Solutions)

Assist in updating project documentation, logging requests, and supporting administrative aspects of digital projects.

Maintain confidentiality in handling sensitive or security-related information.

Support onboarding/offboarding administrative processes related to access forms and documentation.

Requirements

1–2 years of administrative or clerical experience.

Proficiency with MS Office tools (Word, Excel, Outlook).

High accuracy in data entry and document preparation.

Strong organizational abilities.

Ability to follow procedures and maintain confidentiality.

Assets

Experience in government, public sector, or security-sensitive environment.

Familiarity with records management and document control.

Experience with tools such as SharePoint, Teams, or case management systems.

Competencies

Attention to Detail

Time & Priority Management

Communication Skills

Customer Service Orientation

Teamwork & Collaboration

Adaptability

Deliverables

Timely completion of assigned administrative tasks.

Accurate and up-to-date records and databases.

Organized, secure filing systems (digital and physical).

Efficient calendar, communication, and document support.

Consistent contribution to smooth departmental workflow.

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