Outreach Worker

StatusTemporary Full-TimeTemporary - Approximate length of assignment, in months10Type of Positiona ReplacementStart DateImmediatelySalaryPer hourSalary Grade$ $44.48DepartmentYork Region -> Community & Health Services -> Social ServicesLocationSS CC, EIS and HCP Newmkt Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary)Job Description (E)Please note that there are multiple positions of different contract durations available.ABOUT USAlmost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that's expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.WHAT WE OFFERConsistently named one of Canada's Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.Inclusive and Diverse Workforce - We're committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.ABOUT THE ROLEReporting to the Supervisor, Hostel Programs, is responsible for providing support to individuals and families who are at risk of or experiencing homelessness (including people sheltering outdoors), and people exiting the emergency housing system, to secure and maintain safe housing and to have required supports in place in order to avoid or reduce emergency housing use; assessing eligibility for Ontario Works or other financial benefits in emergency situations, as required; completing assessments and referrals and advocating for appropriate training, employment, health, housing and community services for clients, as required.WHAT YOU'LL BE DOINGResponds and investigates inquiries, complaints and emergency situations involving clients; assesses the situation and presents and implements short and long term solutions and documents outcomes.Works with individuals and families and facilitates/mediates the resolution of difficult, complex issues the client is facing which are resulting in barriers to service access, effective service usage and/or autonomy (e.g. social, medical/psychological problems, tenancy, community problems, etc.); investigates and determines the cause, outlines implications regarding their choices and develops options/recommendations to reduce crisis situations and resolve issues.Advocates on behalf of clients for support, services and benefits with internal and external resources and engages in active case planning, case management and problem solving around each client's barriers and difficulties.Provides case management through interviews, screening, assessment, and service planning activities; facilitates referrals to appropriate community resources and provides a mechanism for follow-up.Manages residents' financial eligibility through a structured monthly income review and makes adjustments to residents' eligibility as circumstances change; follows up on concerns and complaints related to eligibility.Provides support to individuals sheltering outdoors, including in encampments across York Region, including case management, working in partnership with external and internal partnersMaintains files and provides case administration in compliance with the Ontario Works Act, Ontario Disability Support Program Act, Ontario Human Rights Code, other regulations and York Region Housing with Supports and the Region's policies and procedures.Develops partnerships and maintains ongoing liaison with Regional delivered services, community and social agencies by facilitating and/or attending multi-agency (e.g. health, social, community, recreation, law enforcement) meetings to facilitate collaboration of services between clients and agency services.Provides back-up for co-workers, as required.WHAT WE'RE LOOKING FORSuccessful completion of a Community College Diploma in Social Work, Social Science, or a related program or approved equivalent combination of education and experience.Minimum one to three (1-3) years experience in a social service environment.Satisfactory Vulnerable Sector CheckExperience in supporting and case managing persons with psycho/social/physical, educational, emotional and environmental difficulties.Experience working with and addressing the needs of people at-risk of or experiencing homelessness including making referrals to community agencies, developing case plans and collaboration with community supports.Experience working with marginalized individuals and families, mental health and senior population, employment counselling and group/workshop delivery.Valid Ontario Class "G" Driver's License and reliable vehicle for use on corporate business.Sound knowledge of issues and barriers relating to activities of street involved people, emergency housing systems and challenges of sustainable housing for vulnerable persons.Sound knowledge of addiction issues, harm reduction, human trafficking, and community resources, including mental health, counselling and employment programs and services.Knowledge of industry related legislation and regulations applicable to service/program delivery; (i.e. Housing Services Act, 2011, Ontario Works Act or Ontario Disability Support Program Act) and Ontario Human Rights CodeKnowledge of and demonstrated ability to incorporate core competencies including customer service, communication, team work, initiative/self management and accountability, and flexibility/adaptability.Ability to work off-site as required and work outside of normal business hours, as required.Operational Hours: 8:30 a.m. – 10:00 p.m., seven days a weekRegular Days Off (RDOs): Either Friday/Saturday or Sunday/MondayFixed Office Location: 17150 Yonge Street (non-hybrid)Shift Lines: Non-rotating; however, staff must be available to work within operational hours as requiredAnnual Shift Preference Exercise: To be completed annuallyStaff must be available to work within the operational hours of 8:30 a.m. – 10:00 p.m., seven days a week, as requiredCouncil Approval DateScheduled Weekly Hours35Scheduled ShiftsOperational Hours8:30 am - 10:00 pm, Monday - SundayClose DateOctober 30, 2025of Hires Needed1UnionCUPE Local 4900.Please apply online by 5:00PM EST of the closing date indicated above.All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling ext We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email or call extension Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.