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Bilingual Receptionist

2 weeks ago

Dieppe NB EA N, Canada Natalie LeBlanc - Desjardins Insurance Agent Full time $47,500 - $50,000 per year

Job Posting: BILINGUAL (FRENCH/ENGLISH) Receptionist / Office Administrator at Desjardins Insurance

Location: Dieppe, NB

Full-Time

Join Desjardins Insurance – Where Service Meets Excellence

Desjardins Insurance is a recognized leader in the Canadian insurance industry, known for our commitment to exceptional client service and community-focused values. We're currently seeking a Bilingual Receptionist / Office Administrator to join our dynamic team. If you're highly organized, detail-oriented, and thrive in a fast-paced environment, this is your opportunity to make a meaningful impact.

Position Overview

As the Receptionist / Office Administrator, you'll be the first point of contact for clients and play a vital role in ensuring smooth day-to-day operations. This role is ideal for a proactive multitasker who enjoys supporting both clients and internal teams with professionalism and care.

Key Responsibilities

Client Service & Communication

  • Greet and assist clients with inquiries related to policies, coverage, and claims.
  • Provide clear guidance on insurance products and policy changes.
  • Build strong, respectful relationships with clients by understanding their unique needs.
  • Resolve service issues efficiently, aiming for first-contact resolution.
  • Maintain accurate and confidential records of client interactions.
  • Stay up-to-date on industry trends, product updates, and regulatory changes.

Reception & Communication Management

  • Answer and manage incoming calls: screen, redirect, and take messages.
  • Ensure timely and accurate message distribution to relevant team members.

Operational & Administrative Support

  • Manage daily operational tasks, including non-payment follow-ups and message tracking.
  • Handle bank deposits and payments with precision.
  • Process incoming and outgoing mail, packages, and deliveries.
  • Support sales and service teams in achieving client service and sales goals.

Office & Resource Management

  • Monitor and order office supplies to maintain inventory levels.
  • Assist with document preparation, scheduling, and project coordination.
Qualifications
  • Associate's degree or higher in office/business administration (preferred).
  • Minimum 2 years of experience in a receptionist or administrative role.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office and office management systems.
  • Commitment to delivering outstanding customer service.
  • General Insurance License (Level 1 or 2) is an asset, but not required at the time of interview.
  • Fully bilingual in English and French, with strong verbal and written skills.
Why Join Us?
  • Competitive Salary: $47,500–$50,000 annually, plus commission opportunities.
  • Comprehensive Benefits: Health coverage begins after a 3-month probation period.
  • Career Development: Access to professional growth and advancement programs.
  • Supportive Environment: Be part of a team that values collaboration and excellence.
How to Apply

Interested candidates are invited to submit their resume and cover letter outlining their qualifications to:

We thank all applicants for their interest. Only those selected for an interview will be contacted.