Operations Manager

Operations Manager, Adelaide Hall

The MRG Group

Toronto, Ontario

Who we are:

MRG is Canada's largest independent concert promoter and live entertainment venue operator. We produce over 1000 events annually across 9 owned and operated venues and have produced concerts hosted in clubs and arenas domestically, as well as Europe and Asia-Pacific. Our diverse portfolio includes leading hospitality businesses, experiential venues like Par Tee Putt and Par Tee Pong, as well as AdmitOne, the fastest-growing multi-product ticketing platform in North America. We are at the forefront of the experience economy.

Who you are:

Reporting directly to the Assistant General Manager, The Operations Manager is accountable for the overall success of the building; acting as a representative and in the best interest of the venue. The ideal Operations Manager of Adelaide Hall is passionate about Live Music, has great people skills, is business & computer savvy and genuinely enjoys hospitality and guest service. You have your ear to the ground with the local music scene and are excited to act as an ambassador of the venue and our organization as a whole.

The Fine Print:

• Take the lead on all points including operational excellence, service, safety, capacity, atmosphere, overall financial performance this includes but is not limited to timecard approvals, tip pool management and month end cash counts.
• Overall safety and cleanliness of the venue.
• Effectively address guest concerns in a fair and honest way
• Create positive relationships with your team, exhibiting empathy and respect for people at all levels.
• Develop and maintain a positive work culture for all employees
• Be responsible for and take ownership of the training & development of your team and direct reports .
• Ensure brand standards are being met.
• Working alongside our shared services to follow through with service expectations for special events .
• In this position, you will be the champion of Positive Shareable Experiences. You will be empowered to go above and beyond to make the day for your guests in a fun and exciting way for them. You bring life to the party and encourage your team to do the same
• Build a work environment with opportunities to grow and learn every day for your team
• Ensure accurate and timely inventory management & ordering

We are looking for someone with:

• Passion for creating Positive Shareable Experiences in a safe & fun environment
• Positive and calming disposition
• Love of systems and keeping businesses organized
• Proven track record of hiring, training and developing engaging team members
• Ability to resolve conflict in a fair and diplomatic way
• Strong problem solving skills
• Natural ability to create positive relationships with your team, exhibiting empathy and respect for people at all levels
• Takes initiative to learn and grow within the organization and hospitality industry
• Demonstrated performance and background in operating a profitable hospitality business.
• Must regularly work weekends, evenings and holidays

Terms & Expectations

• Due to the nature of the work, after hours correspondence may be required

What's In It For You?

• The opportunity to earn gratuities
• A generous vacation package which allows you to rest and rejuvenate throughout the year
• Participation in the MRG Travel Ambassador Program
• A fun and casual environment. You will be joining a close-knit, innovative team of creative and energetic go-getters
• Employee Discounts to our concerts/shows, at our hospitality venues
• A welcoming, fun and safe work environment where everyone can show up authentically to work each day and feel respected
• Career development opportunities with a company that encourages individuals to learn and grow

Thank you for your interest in MRG. Given the anticipated interest in this role, only those selected for an interview will be contacted.