Van Outreach Program Manager

POSITION:  Van Outreach Manager

DEPARTMENT: Van Outreach

REPORT TO:  Director of Community
Initiatives

DIRECT REPORTS: Support Workers, Peer
Outreach Workers

POSITION TYPE: Full-time

LOCATION: 75 Martha Street

About the Company

Main
Street Project (MSP) is a community health Centre with a mandate to address the
social determinants of health which give rise to issues of addiction, physical
and mental health issues and homelessness. MSP uses housing-first and harm
reduction principles in the provision of a safe, respectful and accessible
place for individuals who are experiencing homelessness or at risk of
homelessness in the community. Since 1972, MSP has been providing a range of
services to Winnipeg's most marginalized residents, including emergency shelter
and nutrition services, drug and alcohol withdrawal management services, health
advocacy and support, case management services, housing support services, food
bank services and a mobile community outreach program.

Are
you seeking a career where you can be part of a dynamic, diverse team, and
where the mission is centered around ensuring everyone has access to a safe
environment that promotes dignity, respect, and self-determination? Main Street
Project is committed to developing impactful and meaningful solutions that
drive positive changes in our community. The work you do here will have a
lasting, meaningful impact on those we serve.

At Main Street
Project, we believe that the best work happens when diverse minds come
together. We believe in building and fostering an inclusive workplace where
everyone feels valued and respected. Our commitment to diversity, including
embracing Truth & Reconciliation, Decolonization and Anti-Oppression, is
embedded in our culture and drives the success of the organization. Our team is
made up of talented individuals from various backgrounds and life experiences,
creating a rich tapestry of perspectives

Job Summary

The Van Outreach
Manager provides overall management and supervision of Main Street Project's
(MSP) van outreach program and associated services including (but not limited
to), the supervision of staff, students, volunteers, interns and the program
budget. The Van Outreach Manager also leads the development and implementation
of program policies and procedures, and the coordination with other programs
within the Agency to ensure seamless and comprehensive services. The Van
Outreach Manager is additionally responsible for liaising with external parties
including (but not limited to) folks experiencing homelessness, City and
Provincial staff, stakeholders, and other parties with a goal of building and
maintaining relationships built on trust and strong collaboration. 

Key Responsibilities

Operational Oversight:

• Ensure
  the programs overall operations continuously run efficiently, delivering
  program services in the most consistent manner possible
• Responsible
  for the development, implementation and maintenance of program policies,
  procedures and activities consistent with MSP's mission, values and goals
•  Provide
  periodic review, evaluation and modification of programs in accordance with
  MSP's mission and contractual obligations
• Responsible
  for the supervision of program staff, students, volunteers and interns
• Ensure
  that programs and activities reflect the needs of clients
•  Responsible
  for determining staffing needs, participating in the interviewing process,
  aligning staffing with budgets, managing resources, and manage staff
  performance
• Plan
  staffing levels in accordance with budgets; ensures appropriate numbers of
  staff are scheduled in each program and on each shift to meet / exceed program
  delivery
• Partners
  with the Human Resources Department to recruit, interview, select, hire, and
  employ an appropriate number of staff to meet program goals
•  Coach,
  mentor, and develop staff, including onboarding; empower employees to take
  responsibility for their jobs and goals.
•  Enhance
  relationships with other City/Community Services including WFPS, WPS, EMR, and
  all outreach teams (RaY, DCSP, Salvation Army, etc.) as well as partner
  representatives from the Province.
• Work
  closely with City Services to respond to 311 calls pertaining to encampments
  and encampment clean-ups
• Leading
  sector Encampment Coordination meetings with internal and external
  collaborators, and updating on existing encampments and people living
  unsheltered
• Supporting
  required outcomes related to the Province's Your Way Home Strategy (YWH),
  ensuring accurate data keeping on community members wanting to be housed,
  maintaining positive relationships with internal/external housing partners  (Sunshine  House, Siloam Mission, etc.), attending all YWH meetings
• Tracks
  participant transitions from Transitional Housing into other housing options,
  including MSP-operated housing; once housed within MSP, internal tracking is
  managed by the assigned Case Management Coordinator with re-entry into encampments triggering a return to outreach support.
• Create
  streamline approaches to collect and review data
• Review
  daily documentation and provide feedback, recommendation and coordination,
  within MSP and other outreach services.

Cultural Safety
& Security:

• Create
  a culturally safe and secure environment where people feel safe and draw
  strength in their identity, culture and community
•  Provide
  direct service to community members through crisis intervention, counseling, case
  management,[KM1] [JM2]  participant grievance/dispute resolution, outreach, and
  other service activities as necessary in conjunction with other departments
• Ensure
  full 24/7 staff coverage across program

Participant
Services:

• Model
  and nurture a trauma-informed care approach in all interactions with staff and
  participants; mentor staff to develop and strengthen their knowledge and
  understanding of trauma-informed care
•  Intervene
  in participant crises as requested or required
• Create
  systems that identify, address, and support community members living
  unsheltered or in communities
• Develop
  integrated approaches that enhance the collaboration between outreach, and case
  work.  

Leadership, Team
Supervision & Team Coordination:

• Manage,
  train, and coach staff, developing a strong and skilled team
• Oversee
  schedules for all shifts, resolve scheduling issues, and fill in scheduling
  gaps as needed
•  Ensure
  staff receive timely and meaningful feedback about job performance, conduct,
  and attendance; ensure documentation is provided
• Help
  ensure effective communication across shifts
• Directly
  address and manage staff issues, including staff complaints, conflict
  resolution, and disciplinary issues; document issues and ensure appropriate
  team members are notified on matters of concern
• Provide
  support to all staff including responding to emergencies from staff on-site or
  from on-call providing site coverage
• Participate
  in program and organizational development, and attend staff and team meetings

On-Call Duties:

• Ensure
  you are available to your team in accordance to the on-call policy
• Participate in on-call rotational support.

Qualifications

•  Post-secondary
  education in Social Work, Psychology, or a related field is considered an asset
•  Two years'
  exemplary management experience in a non-profit setting, preferably in the
  human services/ social services sector
• Two years'
  experience working with a diverse population, with sensitivity to differences
  in socioeconomic status
• Applied Suicide
  Intervention Training, First Aid/CPR and NVCI are considered an assets
• Knowledge and
  training in working with a vulnerable population experiencing chemical
  dependency, mental illness and homelessness
• Extensive
  knowledge of addictions, mental health and co-occurring disorder best practices
• Demonstrated
  problem solving and crisis/risk assessment and intervention skills
• Ability to apply
  Harm Reduction and Housing First philosophies in day-to-day work and
  interactions
•  Excellent
  interpersonal, listening, oral and written communication and conflict
  de-escalation and resolution skills
• Ability to
  maintain a positive collaborative relationship among staff
• Excellent
  planning, organizational, problem solving and facilitation skills
• Windows and MS
  Office proficiency
• Strong knowledge,
  commitment and demonstrated ability to apply diversity, equity, cultural
  safety, pro-choice, social determinants of health, population health,
  anti-oppression, harm reduction, trauma-informed and community development
  principles in all aspects of the work.
• Ability to work
  flexible hours to allow for attendance at meetings and may include evening,
  holiday, or weekend consultation.
•  Knowledge of
  Indigenous Culture
• Knowledge of TRC
  Calls to Action, MMIWG Call to Justice, and UNDRIP
• Additional
  languages (Indigenous) are considered an asset
• Expert problem
  solver, analytical thinker, and decision-maker
• Experience
  working in a Unionized environment is considered an asset
• Experience in
  crisis intervention and conflict resolution skills
• Knowledge of the
  effects of poverty and the detriment of health is essential
• Ability to
  effectively manage budgets and resources
• Experience in
  payroll and/or scheduling software is considered an asset
• Satisfactory
  Criminal Record with Clear Vulnerable Sector Search and a Clear Adult Abuse
  Registry Check
• Valid Driver's License

Working Conditions

• Fast-paced
  environment with occasional high pressure or emergent situations
• Work hours subject to
  program needs to ensure coverage during all hours of operation.
• Frequent use of
  computer, keyboard, copy/fax machine and cell phone
• Work is primarily
  performed in an office setting location, using standard office equipment
  associated with the position (computer, printer, desk phone, cell phone)
• Some physical work,
  including lifting, bending, climbing stairs, carrying up to 35 pounds
• May encounter challenging behaviors

Values &
Competencies

Ability to embody Main Street Project's Core
Values:

•        Reducing Harm
•        Truth and
  Reconciliation
•        Anti-Oppression 
•       Trauma-Informed

Key Competencies

•      Crisis Management
•      Service Excellence, meeting people where they
  are at
•      Collaboration Developing External Relationships
•      Accountability
•       Decision Making   

What Main Street
Project offers

• Competitive wages
  within the nonprofit sector
• Health & Dental
  Benefits
• Pension Plan
•        Professional
  Development Opportunities
•        Paid Sick and Family
  days
•        Shift Premiums
•        Employee Assistance Program

Application deadline: November 30, 2025

Main Street Project
recognizes the importance of building a workforce that is reflective of the
community it serves, where culture, language and perspectives drive a high
standard of care and service. Therefore, preference will be given to Indigenous
people and those who reflect the people/population we serve. Applicants are
asked to self-declare in their cover letter along with describing how they meet
the above qualifications.

We thank all applicants
but only those selected for an interview will be contacted.

Please visit our careers page to see more job opportunities