Customer Service Representative

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

POSITION: Customer Service Representative

DEPARTMENT: Value Stream

LOCATION: Waterloo, ON

Position Summary

Customer Service Representatives (CSR's) are key roles in our Value Stream.  This role will correspond with our global commercial team and Channel Partners.  Processing customer orders, providing status updates on orders, and coordinating warranty claims and material returns.  CSR's work closely with all teams in the value stream to provide superior service to our customers.

Essential Functions

• Ensuring customer PO's meet compliance standards

• Order entry and maintenance per standard operating procedures

• Coordinating with value stream team to execute on customer orders

• Keeping customers informed of any changes with their orders

• Provide Order acknowledgments and other required documentation to customers

• Addressing warranty claims, coordinating Return Materials Authorizations (RMA's) and Order Change Notices (OCN's)

Knowledge, Skills, and Abilities

EDUCATION

• Related post-secondary education or equivalent experience is required. 

• A technical post-secondary or equivalent degree is preferred.

EXPERIENCE

• 2-4 years of related experience with a proven customer service track record in technical sales environment

• Prior experience in a manufacturing environment is desired.

COMPETENCIES

• A Customer Obsession Mindset and passion for technical sales is required.

• Demonstrated ability and experience working in a dynamic, deadline-oriented environment is required.

• Excellent attention to detail

• Ability to multi-task and or pivot where required

• Excellent verbal and written communication and organizational skills are required.

• Proficiency in Microsoft Office applications is required.

• Familiarity with ERP Systems strongly desired.  JDE experience preferred.

• Working knowledge of industrial equipment, previous experience with a manufacturing ERP system and basic ability to read/interpret engineering drawings would be great assets to accelerate onboarding.

Physical Environment and Environmental Factors

• Regularly works in an office setting.

• Frequently required to stand, sit, talk, and hear

• Must be able to work in front of a computer for a large portion of the day.  May occasionally lift up to 20lbs

Quadro Engineering Corp. is committed to providing a barrier-free workplace. If accommodation is required during the selection or interview process, it will be available upon request. This job posting is available in an accessible format upon request.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants:  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.