Senior Field Service Technician

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

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Here's what we have to offer

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).
• Company vehicle, tools, and equipment provided to complete all jobs.
• Scheduling and management support.

What you will do

We are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control and Video equipment.

How you will do it

• Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites. 
• Keep track of your service calls via computer, including products serviced, work performed, hours, and parts utilized.
• Maintain an accurate parts inventory at levels that ensure a first-time fix.
• Demonstrate and train customers how to use their equipment properly. 
• Keep your manager in the loop about your customer's satisfaction, any potential sales opportunities, or any recurring problems. 
• Take care of other tasks as needed.

What we look for

Required

• Associate degree in Electronics and/or Networking, or technical military equivalent required.
• Must have a valid driver's license
• 3 years of prior work experience in a related field.
• Completed basic Video training and certification
• Highly organized, strong interpersonal skills, and ability to work independently.
• General knowledge of electronics required.
• Willing to obtain or have a Provincial License as required. (Provincial Dependent)
• Must have a mechanical aptitude and be able to use hand and power tools.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Must be capable of working independently or as a team
• Working Knowledge of MS Office and basic PC skills.
• Excellent written and oral skills
• Ability to travel and work overtime as needed.
• Able to read  and interpret blueprints and Scope documents

Preferred

• Certified in all Video & RFID solutions currently sold and serviced by Retail – preferred
• Network Certification - Full competency in all required networking, advanced performance
• Networking Fundamentals
• Networking Fundamentals Part One: Network Addresses
• TRS - Networking 101
• Ability to perform service on more complete integrated solutions

HIRING HOURLY RANGE: $ $43.27 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

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Johnson Controls' Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act ("AODA"). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls' applicable AODA policies are available on our website at for your reference, and can be made available in accessible formats upon request.