Showroom Design Consultant

20 hours ago

Calgary, Alberta, Canada FloForm Countertops Full time
Required immediately, our Calgary Branch is seeking a Full-Time Showroom Design Consultant for our Showroom    FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 17 branches and 8 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year.  Established in 1961, FLOFORM is proud to be one of Canada's Best Managed Companies.   POSITION SUMMARY:
Our Showroom Design Center Consultant provides a positive customer experience by qualifying, educating and selling countertops.   You would make a good Showroom Design Consultant if you:
  • Are a people person who loves talking
  • Take pride in your work and have a drive to go above and beyond
  • Focus on creating a great customer experience every time
  • Enjoy being a team player and appreciate collaborating with others
  • Have exceptional communication
  • Are open to learn new things
QUALIFICATIONS:
  • High School Diploma with 1-2 years customer service experience 
  • Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
  • Valid driver's license and a clear criminal record check
  • Strong organizational skills, with attention to detail
  • Ability to problem solve and handle challenging situations with diplomacy and respect
  • Effective verbal communication skills
  • Basic mathematical skills
DUTIES & RESPONSIBILITIES:
  • Establish and achieve Weekly/Monthly Showroom Sales Targets
  • Establish and achieve Weekly/Monthly Showroom Closing Rate Targets
  • Ensure every customer is treated with the "Floform Showroom Experience" as defined by:
    1. Ensure Appropriate Showroom exterior/interior Signage for ease of access/flow through the facility
    2. Ensure the showroom is clean and has a professional appearance
    3. Establish Immediate Greeting/Engagement upon arrival for positive relationship development
  • Assists customers with design choices and selection of products that fit their needs/budget
  • Ensure Express Products are on display and appropriately labelled for ease of selling
  • Implement the Floform Retail Selling System
  • Support and Develop CSR's who are involved in the Retail Showroom, cultivating a "team" sales environment
  • In addition to assisting customers in person, also assist by email or on the telephone, as required
  • Process orders and accept payment from customers
  • Input orders/quotes into the computer system and establish installation/delivery dates
  • Responds to customer inquiries, complaints and coordinate activities with other departments as necessary; escalates complaints to supervisor as required
  • Track and maintain customer service records through Floform Lead Tracking system
  • Establishes proactive communication with customers to ensure understanding of product ordered
  • Handles quality and service issues to develop/maintain customer loyalty
  • Ensure Quotes/Orders are priced accurately and complete timely retail Quote/Order Follow-ups
  • Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s) as required
  • Communicate product/design trends, which should be incorporated in the showroom, to leadership
  • Provide input and recommend design changes to ensure the local showroom is "Best of Class"
  • Other duties as assigned
FLOFORM is proud to offer the successful Candidate:
  • Competitive Wages
  • Medical and Dental Benefits 
  • Paid sick days
  • RRSP
FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: "To consistently provide our customers the best countertop purchasing experience available."       Should this opportunity be of interest to you, submit a resume today at . We look forward to meeting you

To learn more about us we encourage all applicants to visit our website at .
We are an Equal Opportunity Employer.   

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