Cannabis Concierge

SPIRITLEAF CANNABIS CONCIERGE

Our Budtenders Cannabis Concierge will support the store leadership team through the cultivation of a store environment that surprises and delights our customers each time they walk through our doors. We envision someone with a vibrant personality, an efficient nature, and natural warmth. Our ideal candidate will provide exceptional service in all aspects of the sales floor - greeting customers, selling, product knowledge, cash wrap, restock and overall shop keeping. An understanding and appreciation of marijuana products and culture is a bonus. If this sounds like you, then we would love to hear from you

CUSTOMER CONNECTION

• Supports environment of genuine customer connection
• Acts as an empowered team member, exercising decision-making skills to enhance each customer's experience
• Demonstrates extraordinary service
• Takes ownership of individual awareness of product knowledge*

PRODUCT KNOWLEDGE*

• Is knowledgeable of trends and supports brand messaging
• Gains understanding of how merchant skills impact business and the customer experience

TEAM WORK MAKES THE DREAM WORK

• Supports new hires through mentorship
• Is self-aware and focused on self-development
• Collaborates with the team during morning and closing meeting

LEADERSHIP

• Possesses strong written and verbal communication skills, strong assessment and decision-making skills
• Provides insight to Spiritleaf Managers in relationship to the customer experience to the leadership team
• Participates in ongoing staff education and through sharing of product knowledge

QUALIFICATIONS

• You must be a Qualified Cannabis Worker in the province of Ontario to apply and be able to provide a current copy of the Ontario's CannSell certification including the Updated Program Requirements including the New Mandatory Module on Edibles, Extracts, and Topicals at the time of application
• You must be at least the minimum required legal age (at least 19 years old) and be able to provide a clean criminal background check prior to employment.
• At least 2 years' experience in a Retail/Customer Service environment, Experience in the Cannabis industry will be considered an asset
• Proven success in offering an exceptional customer experience
• A passion for our product and changing the way the world sees cannabis
• A desire to have fun, laugh and support the customer and team member journey along the way
• First Aid/CPR, WHMIS and Worker's Health and Safety Awareness training will be considered an asset (Proof of Valid Certification can be provided at the time of interview or with your application)
• Additional on the Job Training, such as Brand Awareness and Spiritleaf Knowledge training will be provided

Job Types: Part-time, Permanent

Pay: From $17.60 per hour

Work Location: In person