Dayforce HCM Analyst

About Us
Neighbourly Pharmacy is Canada's largest and fastest-growing network of community pharmacies. With over 300 locations, our team of experienced industry leaders are passionate about providing exceptional patient care to our communities. We have been recently recognized as one of Canada's Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.

Our Growth
Neighbourly Pharmacy is continuing to grow rapidly across Canada. In March 2024, Neighbourly Pharmacy returned to being a privately-owned company and was again recognized as the one of the Best Managed Companies in 2025, Canada's Top Growing Companies 4 years running and recognized on the 2022 The New Innovators list.

We thank all those who apply, however, only those that qualify for an interview will be contacted.

Job Description
Reporting to the Director, HR Operations & Payroll, the Dayforce HCM Analyst will play a critical role in managing and optimizing our Human Capital Management (HCM) system to meet Neighbourly's evolving business needs. Acting as a subject matter expert (SME), the Analyst collaborates closely with Payroll, Human Resources, Benefits and IT Teams to ensure optimal performance and utilization of Dayforce HCM.

Responsibilities

• Lead configuration for Dayforce HCM and Maintenance, through maintenance and testing including but not limited to:

• Pay Policies and Entitlements

• New Earnings & Deductions
• Clock Devices and Web Clock
• Organization structure for Acquisitions
• Workflow Administration
• Custom Forms
• Security roles and permissions

• Deployment of additional modules (e.g. ATS, Compensation, Onboarding, etc.)

• Leverage expertise in Dayforce HCM specifically to assess current processes and develop future state processes aligned with industry best practices

• Develop and maintain documentation including business process guides, job aids and user manuals to support Dayforce users
• Collaborate with Payroll and HR teams to identify and develop process efficiencies and continuing improvements. Provide training to super users on functionalities, new features, and best practices
• Deliver training sessions to Operations and HR teams via Microsoft Teams, focusing on Dayforce functionality and usage
• Stay informed with the Dayforce Community, proactively monitoring infrastructure updates, hot fixes and system upgrades. Communicate relevant changes to impacted stakeholders and users
• Create and generate ad hoc reports that are not available in the Dayforce Report Marketplace and Reporting and Analytics
• Escalation point to support Payroll Team and HR teams, troubleshooting and resolving HCM and payroll related issues
• Manage and audit Dayforce security roles ensuring alignment with current Dayforce security enhancements and internal audit requirements

Qualifications

• A minimum of 5 years of experience related Dayforce HCM (including Payroll, WFM, TAFW, Scheduling (Plan/KPI) and knowledge of Onboarding, ATS & Performance)
• Must have experience with Dayforce HCM modules for payroll, Workforce Management, Time Away from Work and knowledge of Recruitment and Performance modules
• Ability to work both independently and as a team in a fast-paced, dynamic environment
• Exceptional analytical and problem-solving skills with the ability to analyze and improve business processes and workflows
• Strong technical proficiency with advanced skills with Microsoft Office, SharePoint and Excel

Neighbourly Pharmacy

is an equal opportunity employer. We are committed to deliver accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.