Collections Analyst

The Collections Analyst plays a key role in maintaining healthy cash flow by overseeing accounts receivable, tracking overdue accounts, and ensuring prompt payment collection. This position blends analytical precision with strong communication, collaboration, and relationship-building skills, working closely with both internal teams and customers to resolve issues and keep operations running smoothly.

• Monitor customer accounts and identify overdue invoices.
• Initiate and conduct collection communications via email and phone on aged receivables, acting as the primary liaison between customers and Operations for issue resolution and dispute handling to maintain accounts in good standing.
• Identify and manage risks within the collection portfolio to minimize bad debt exposure.
• Maintain accurate records of all collection activities in the system.
• Investigate and resolve discrepancies related to payments and invoices.
• Process credit card payments as necessary and in compliance with company policies.
• Utilize aging reports and provide updates to management on delinquent accounts.
• Utilize strong negotiation and communication skills to interact with customers and internal stakeholders effectively.
• Escalate accounts to management or third-party agencies when necessary.
• Identify process improvement opportunities
• Ensure compliance with company policies and applicable regulations.

• High school diploma or equivalent; post-secondary education in accounting or finance is an asset.
• 1–3 years of experience in collections, accounts receivable, or related field.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with ERP systems is an asset.
• Ability to prioritize tasks and work in a fast-paced environment.
• Detail-oriented with strong problem-solving skills.

Preferred Skills:

• Advanced Excel skills.
• Knowledge of credit and collections best practices.
• Familiarity with industry-specific billing processes.
• Customer service experience.

The strength of Acuren lies in its outstanding people. As a rapidly growing, intensely innovative, international publicly traded company, the opportunities to pursue challenging and diverse career development paths are vast.

Complemented by an attractive and comprehensive total compensation package, including paid time off, employer paid benefits, RRSP + Company match, tuition grants, discounted fitness memberships and insurance offerings, employee assistance programs and more At Acuren we commit to the principles of a respectful workplace and offer tremendous opportunities to those who wish to succeed.

Join our team at Acuren and embark on a rewarding journey where you will contribute to the company's growth and success while advancing your career. Apply now to be part of our dedicated team of professionals.

As an organization, our strength comes from the ability to embody our core values - People First, Integrity Always, Pride In Our Work, and Growth Together. None of these values is more important than People First, and we are honored that our people decided the company is worthy of being included in the Forbes 2024 and 2025 List of Canada's Best Employers.

Acuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability, Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services.

Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 5,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world's largest industrial segments.

Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality, and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees.

Please note we will consider accessibility accommodations to applicants upon request.

The company utilizes AI enabled tools to organize candidate responses. These tools may be used in the screening or assessment of applicants.