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Head Concierge

2 weeks ago

White Rock BC VB Y, Canada Bayview Senior Community Full time $45,760 - $54,240 per year

Overview

Position Summary:

We are seeking a friendly, professional, and highly organized Concierge to join our community. The Concierge serves as the first point of contact for residents, families, and visitors, providing exceptional customer service and ensuring a warm, welcoming environment. This role requires excellent communication and organizational skills, a compassionate attitude toward seniors, and experience with administrative and basic accounting duties.

The Concierge plays a vital role in supporting daily operations, maintaining a professional reception area, and assisting with clerical tasks that contribute to the smooth functioning of the care community.

Responsibilities

  • Greet residents, families, visitors, and staff warmly upon arrival, ensuring a positive first impression.
  • Answer and manage multi-line phone systems with professionalism and courtesy using proper phone etiquette.
  • Provide accurate information regarding community services, resident activities, visiting hours, and local amenities.
  • Support administrative functions such as data entry, filing, document preparation, and appointment scheduling.
  • Assist with basic accounting tasks including invoice tracking, petty cash handling, and processing payments as directed.
  • Coordinate with nursing, recreation, and management teams to address resident or family inquiries promptly.
  • Maintain the reception and front entrance areas in a clean, organized, and welcoming condition.
  • Handle concerns or complaints with empathy and professionalism, escalating issues appropriately.
  • Maintain confidentiality and comply with all privacy and safety policies within the LTC home.
  • Support other departments with administrative or clerical needs as required.

Requirements

  • Proven experience in customer service, administration, or reception—experience in healthcare or long-term care preferred.
  • Strong organizational and time-management skills with keen attention to detail.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and basic accounting or bookkeeping software is an asset.
  • Ability to manage multiple priorities in a fast-paced environment while maintaining professionalism.
  • Excellent verbal and written communication skills.
  • Friendly, compassionate demeanor with strong interpersonal skills and respect for seniors.
  • Ability to work independently and collaboratively as part of a multidisciplinary team.

Job Type: Full-time

Pay: $22.00-$26.00 per hour

Expected hours: 7.5 per week

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • On-site parking
  • Paid time off

Work Location: In person