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User Experience Researcher
2 weeks ago
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes They are excited to read more about what amazing things you could add to D2L.
NOTE:
To maximize candidate experience, this role will close for applications on October 17, 2025 at 11:59pm EST.
We are looking for a researcher to join our User Experience Research team. This role involves planning and conducting research on UX projects that directly impact the experience of millions of users worldwide. We aim to gain a deep understanding of the problems educators, learners, and administrators face so we can create a product that is valuable and intuitive.
UX Research works directly alongside the Product Design team, and both are part of the UX Department at D2L. This means we work closely with Product Designers to inform the design of new and existing products. We get involved early in development projects to conduct research about our users' goals, motivations, and challenges. As designers work through the phases of their projects, we stay deeply engaged and execute usability research to make sure that the final product meets our users' needs and expectations.
The UX Department is part of our larger Product organization, which is responsible for creating and developing all of D2L's products. This means we collaborate with not only designers, but also Product Managers, Developers, and many other talented D2Lers on our research projects.
How You Will Make An Impact
The D2L User Experience Research team is focused on providing the resources, knowledge, and data that our company needs to make our products useful and usable. We conduct research with end users of our software, including educators, learners, and administrators, to enable our product teams to make data-informed decisions.
We Think Our Team Offers Something Unique
- We have a supportive, talented, and collaborative community of User Experience Researchers and Product Designers; we learn from each other to develop the skills to do great work.
- Our UXR practice is mature and still growing; we all contribute to the growth of our culture, practice, and operations.
- We have opportunities to conduct early research and exploration; we gain a deep understanding of user problems and help others develop empathy.
- Our product teams are collaborative, balancing Design with our partners in Product Management and Development; we have a strong voice in our projects.
- We get to do meaningful work; we contribute to the experiences of educators, learners, and learning administrators to change the way the world learns.
What You Will Bring To The Role
- Plan, design, and conduct research projects. Work with Product Designers, Product Managers, and project teams to identify and organize knowledge gaps.
- Understand research methods, when to use them, and how to apply them. This includes, but is not limited to literature reviews, usability testing, semi-structured interviews, and surveys.
- Manage participant recruitment and scheduling in a way that prioritizes participant confidentiality.
- Analyze and synthesize research data to accurately represent participants' perspectives and experiences.
- Report and present research process, findings, and actionable design considerations for various audiences in ways that are engaging and relevant.
- Learn and understand the education and learning context and the product workflows and tools related to research projects
- Evangelize research. Share insights with the broader organization and externally in creative ways to increase empathy.
- Actively contribute to UX Research processes, documentation, and repositories; help maintain and promote the participant database.
- Contribute to the learning culture of our team where we continually grow in the practice and actively seek out opportunities to improve our skill sets and processes.
Education Recommendations
- Degree in related studies (Anthropology, Cognitive Science, Human Computer Interaction, Psychology, UX Design, etc.)
- Experience (1-3years) conducting primary research in an academic or User Experience contexts
The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate's relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.
Base Salary Range
$60,000—$70,000 CAD
Don't meet every single requirement?
We strongly encourage you to still apply At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop
Why We're Awesome
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through :
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
- 2 Paid Days off for Catch the Wave related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.
D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace.
