Coordinator, Support Services

Job Details:

Temporary Full Time CUPE 1329T

Posting Status:

Open to all current Town of Oakville employees and external applicants.

Duration:

Up to 4 months

Reason for Vacancy:

Leave of Absence

Applications for this position must be received at in the employment section no later than midnight on November 21, 2025.

Internal secondment applications are welcome. Please note, however, that members of management will not be considered for secondments into bargaining unit positions.

Reporting to the Supervisor, Support Services in the Recreation and Culture department, this position is responsible for overseeing and coordinating the day to day operations of the registration and booking customer service team and their activities as they relate to program registration, membership sales, facility booking of sport fields, pools, arenas, community use of schools, and events.

As the Coordinator, Support Services, you will be focused on:

• Fostering a workplace atmosphere that prides itself on customer service excellence, teamwork, collaboration, communication and continuous improvement.
• Providing functional guidance, support and training to customer service team members including coaching, feedback, and general assistance.
• Overseeing day-to-day operations of registration and facility booking functions including volume and task management, issue escalation and follow-up.
• Delivering and promoting professional customer communication through a variety of channels including in-person, by telephone and by e-mail.
• Strengthening relationships with department and corporate staff in addition to outside agencies, with a focus on the advocacy of Recreation and Culture processes, programs and services.

• Cash handling procedure development, monitoring and compliance reviews.
• Financial transaction and reconciliation administration.
• Customer account management including troubleshooting issues.
• Halton Region subsidy administration.

• Development of business processes relating to the administration of Recreation and Culture and Parks and Open Space services, ensuring compliance with corporate policies and procedures.
• Maintaining service delivery standards, documenting and communicating variances and suggesting solutions to improve service delivery.
• Data integrity within the Recreation software solution.
• Providing support to Recreation software users, troubleshooting issues and suggesting solutions.

• Successful completion of a degree/diploma in business, public administration, recreation, accounting, or equivalent from a recognized university or college. Equivalent education and/or experience may be considered.
• At least 5 years of relevant experience in progressively responsible positions in the customer service field, preferably leading a customer service team.
• Highly developed understanding of recreation and culture service delivery.
• Proficiency with customer relationship management software, preferably in the recreation and culture sector.
• Experience working with Xplor Recreation Software would be considered an asset.
• Capable of working with a wide range of community groups and individuals.
• Ability to work collaboratively with a variety of teams, take initiative and remain solution-focused.

DATED: November 7, 2025

This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. The minimum threshold score for the interview is 75%.

We thank all applicants and advise that only those selected for an interview will be contacted.