Learning & Documentation Specialist

Join one of Canada's fastest-growing companies and be part of something extraordinary – welcome to goeasy At goeasy, our people and culture are at the heart of everything we do, and we're proud to be recognized for it. We've earned prestigious accolades such as Waterstone Canada's Most Admired Corporate Cultures, Canada's Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We're also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine's 2025 list of Canada's Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. 

As one of Canada's leading alternative consumer lenders, we're passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you Join us, and together, let's create a future of financial empowerment.

goeasy Ltd. seeking a Learning & Documentation Specialist to create engaging learning material for our frontline. In this role, you'll be partnering with stakeholders to identify business needs and how training fits into their business objectives. Each project you work on requires a deep analysis to ensure we come up with the best learning solution for our frontline. You'll also be responsible for measuring the success of your learning deliverables and providing recommendations to stakeholders on next steps for the learning topic.  

What will you be doing?

Instructional Design:

• Conduct intensive gap analyses with SMEs and stakeholders to identify the best medium and platform for delivering learning.
• Align each initiative and learning material with the organization's sales and collections methodology.
• Define measurable learning objectives that drive improvements in frontline performance and KPIs.
• Create lesson plans and storyboards using tools such as Microsoft Office, Articulate 360, and Adobe.
• Design visuals and graphics using Adobe Illustrator, InDesign, or Adobe Animate.
• Collaborate with content developers to determine graphic and visual requirements.

Content Review & Analysis:

• Support scheduled and ad hoc reviews of existing learning content.
• Apply evaluation methods to measure learning outcomes and instructional impact of both new and existing materials.
• Maintain an up-to-date project tracker and provide regular updates on all activities.
• Stay informed on trends in adult learning, accessibility, and instructional technology.
• Contribute to the development and refinement of internal standards, instructional templates, and content libraries to ensure consistency and quality in design.

What experience do you have?

• Ability to think critically and ask targeted questions to determine needs and respond appropriately. 
• Adult education certificate is an asset.
• Experience in basic project management practices. 
• Ability to analyze learner performance data and LMS reports to inform content improvements. 
• Proficiency in tools such as Articulate Rise/Storyline and Adobe suite. 
• Strong organizational and interpersonal skills. 
• Excellent verbal and written communication skills.
• A minimum of three (3) years of instructional design and development experience, particularly in eLearning.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Why should you work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…

Financial Benefits:

• RRSP matching and Employee Share Purchase Plan programs.
• Annual bonus that rewards your hard work and dedication.
• Employee discounts on furniture, electronics, and appliances.
• MAT & PAT leave top-up.
• Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

• Enjoy company-paid volunteer days to give back to the community.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a flexible modular benefits package.
• Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks:

• Fuel your growth with the Tuition Assistance Program.
• Double the impact of your generosity with Company Matched Charitable Donations.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more

Diversity, Inclusion, and Equal Opportunity Employment:

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

Additional Information: 

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.