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Customer Experience Representative

2 weeks ago

Remote, Canada Bloom Full time $40,000 - $60,000 per year
Bloom is a full-service workplace design consultancy representing a Bloom Partner on their search for a Customer Experience Representative to join their team. As Talent Advisors, we will be the liaison between our Bloom Partner and yourself during this recruitment process. We do not use fancy tech to search through resumes at Bloom; every resume is reviewed by a human to ensure that we attain a consistent and equitable interview process. You will directly join our client's team if you are selected as the successful candidate. We look forward to seeing your application
Hi, I'm Stephanie. I'm the VP of Operations at Poppy & Peonies, a fun and energetic brand that believes styles and function should co-exist. We're passionate about creating practical pieces that help make life a little easier and lighten the load, literally
My time here at Poppy & Peonies has been a wild adventure. I started off 8 years ago filling orders in our small office, and now I manage an incredible team who has helped us expand into new product categories and collaborate with some exciting influencers and brands
We believe in our responsibility to care for our environment and we are passionate about preserving the health and welfare of our planet, and the animals that live on it. All of our bags are made from high-quality vegan leather, and our entire product line is vegan, cruelty-free, and PETA-approved. We ship our products plastic-free and we use a combination of recycled, compostable, and biodegradable materials to mitigate shipping waste, and we are constantly looking for new ways to make our products and supply chain more sustainable to reduce our carbon footprint
About the Role
We are excited to be growing our team and are looking for our second Customer Experience Representative to join us on a 14-month contract
As our Customer Experience Representative, you will be the first point of contact for our Poppy & Peonies customers, ensuring that every interaction reflects our commitment to providing a warm, supportive, and memorable brand experience. You'll play a key role in maintaining our reputation for exceptional service by responding to inquiries, resolving issues efficiently, and offering thoughtful solutions that delight our customers
This position is ideal for someone who thrives in a fast-paced, team-oriented environment and is passionate about creating outstanding customer experiences. As a vital member of our growing team, you'll help shape how we connect with our community and uphold the high standards that define the Poppy & Peonies brand. The Opportunity Serving as customers' primary point of contact, ensuring all interactions are handled with care and professionalism. Responding to all customer inquiries via live chat (Todio), email, and other communication channels. Providing accurate information about our products, policies, and services. Addressing customer concerns, resolving issues, and ensuring that our customers feel satisfied and valued. Troubleshoot our customers' orders via Shopify, Click Ship, and Loop. Collaborating closely with internal team members to ensure consistency and to address any escalated issues or special requests. Sharing insights and feedback with the internal team to continuously improve our customer experience. What You Bring to the Table You have experience in a customer service or customer facing role within a DTC or e-commerce customer service environment. You have strong communication skills and can resolve or de-escalate challenging customer issues. You have familiarity with live chat platforms and customer service software. We use Tidio (live chat) for our live chat. You have familiarity with ecommerce tools such as Shopify, Click Ship, and Loop. You're a collaborative team player who can brainstorm with others. You're flexible and can adapt to changing priorities on the go. You have a natural ability to remain patient, positive, and professional in all customer interactions.
Don't sweat it if you don't have everything listed above. We believe in growth and curiosity. If you have some of these qualities and are excited about this opportunity, then we want to hear from you
The recruitment process Phone screen with Erica, Talent Advisor from Bloom Video Interview with Stephanie, VP of Operations Take home assignment Final video interview with Zeveren, Customer Experience Representative Reference checks Offer Location & Working Hours We are looking for someone located in the Eastern Time Zone to join our remote team with a working schedule from Wednesday-Sunday from 12:00 -8:00 pm ET. Like Bloom, Poppy & Peonies is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate's journey is consistent and the selection process is unbiased, Hiring Managers will not respond to any personal messages regarding this role or other opportunities. To apply, please submit your application via Bloom
How we Hire Poppy & Peonies is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate's journey is consistent and the selection process is unbiased, the team at Poppy & Peonies will not be responding to any personal messages regarding this role or other opportunities
Poppy & Peonies is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We're looking for motivated and compassionate people who can execute from the ground up and support the work that Poppy & Peonies believes in
Poppy & Peonies is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application or email

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