Senior Product Consultant

At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. 

Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. 

Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.

We are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. We are looking for future leaders to come and join our team, to build client relationships, and work with them to understand their needs and how we can solve them with Engine's technology.

Who are Engine by Starling

Engine is the technology arm of Starling, headquartered in London with offices in Dublin, Sydney and the UK. We've recently launched in North America where we are establishing an East Coast HQ, as well as our presence in Canada. This role will be based in Toronto but may include travel.

We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our place of work in Toronto so that we're able to interact and collaborate in person, ideally 4/5 days per week in office.

Travel (including international) may be necessary depending on the client and nature of the engagement.

About the role

This role will put you at the heart of Engine's Product Delivery function, where you'll be responsible for ensuring the successful implementation of the Engine platform for our clients. You'll work on large-scale programmes, end-to-end, where you'll be expected to manage day-to-day delivery, focusing on a particular functional workstream (eg. Onboarding or Payments & Cards). You'll work with clients to understand the challenges they face and help tackle them with a technology-centred approach. Through this, you'll develop a strong understanding of the Engine product and digital banking. 

We recently announced we would be partnering with Tangerine to deliver a next-generation banking platform for more than 2 million Tangerine clients in Canada.

We're looking for versatile, adaptable individuals, who enjoy the challenge of a varied and collaborative role. You'll work in tandem with the Product owners and Engineering functions to design and implement solutions that meet client needs. You'll enjoy problem solving, working with a wide variety of stakeholders, and supporting our clients throughout their transformation journeys as well as strong project management skills.  

What you'll get to do:

• Build strong relationships at all levels of the client organisation 
• Work from pre-sales through to implementation
• Understand client vision, challenges and priorities
• Work closely with our product team and solution architects to design a solution which meets the needs of the client, and future clients
• Be responsible for the delivery of an area of the solution, representing the client's needs and priorities in internal decision making and planning
• Coordinate solution delivery with Engineering in line with programme timelines
• Support the programme transition from delivery into Run, sharing your knowledge of the client and setting up the Run team for success
• Contribute to the success of the Delivery function as it scales, sharing your learnings from client implementations and establishing our Engine delivery methodologies
• Support client discovery work with new clients through demoing the Engine platform

Read more about our Product Consultant, Cam Jarvis's, time here:

Your background

• have worked in client facing roles, in a consulting role, or at a technology company
• have some experience in financial services and technology implementation
• have experience delivering complex programmes 
• can  rapidly understand client problems and present solutions in a structured and informative manner
• take ownership and know when to seek external support for risks and issues you identify

Your skills

• inquisitive and like the detail of understanding how something does and should work
• can apply a structured approach to complex or ambiguous problems
• have a technical aptitude and curiosity
• are self motivated and are able to work in a highly autonomous environment
• are comfortable facilitating workshops and discovery sessions
• have attention to detail
• can adapt your communication style to different stakeholders (senior clients, consulting organisations, engineering functions)
• are flexible in your approach to delivery, our teams tend to be hands on and work in an Agile way without being wedded to any particular methodology
• ideally you have some experience working in or consulting for Financial Services clients

We are looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world.

Please Note

We require our successful candidates to pass background checks (including but not limited to employment references, fraud checks, financial probity, social media, and criminal history).

Engine by Starling welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We are unable to provide work permit or visa sponsorship for any role in Canada at this moment in time.

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Initial video interview with someone from the Product / Delivery team - 45 mins
• More in depth interview with some more from the team - 60 mins
• Final Interview with Chief Delivery Officer/Delivery Director ~45 minutes

About Us

You may be put off applying for a role because you don't tick every box. Forget that While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. 

When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.