Lead Systems Engineer

7 hours ago

Mississauga, Ontario, Canada YASH Technologies Full time

We are actively looking for a
Lead Systems Engineer
. If you are actively looking for a new job please share your profile.

Role:
Lead Systems Engineer

Duration:
12+ Months

Location:
Mississauga, Canada

Primary Skills : ITIL, Cloud, Infrastructure

Work Location: 6950 Tomken Road · Mississauga, Ontario L5T 2S3 · Canada.

Going to Office – 5 Days a Week

Travel between different sites as needed.

Key Responsibilities

Team Leadership & Management

  • Lead and mentor L1, L2, and L3 support teams across cloud, infrastructure, and application domains.
  • Define team goals, monitor performance, and foster a culture of accountability and continuous improvement.

Operations & Service Delivery

  • Oversee daily IT operations, ensuring uptime, stability, and optimal performance of systems and services.
  • Manage incidents, problems, and changes through ITIL-aligned processes.
  • Monitor and maintain compliance with defined SLAs and OLAs.

Cloud & Infrastructure Management

  • Manage hybrid cloud environments (Azure, AWS, GCP) including servers, storage, and networking.
  • Coordinate with cloud architects and DevOps teams for deployments and troubleshooting.
  • Ensure infrastructure scalability, patching, and security best practices.
  • Firewall Management
  • Network Management

Application & Platform Support

  • Oversee application support and integration with backend systems.
  • Work closely with application owners to ensure seamless operation, performance tuning, and timely issue resolution.

Escalation & Incident Management

  • Act as the point of contact for major incidents and critical escalations.
  • Coordinate root cause analysis (RCA) and drive problem management initiatives.

Process & Governance

  • Develop and enforce IT operational policies and standard operating procedures.
  • Conduct periodic service reviews, capacity planning, and performance reporting.
  • Collaborate with stakeholders to continuously enhance user experience and service delivery.

Thank You

Satti Reddy

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