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Application Engineer
2 weeks ago
Title: Power Systems Applications Engineer
Contract - Onsite
Job Description:
Responsible for advanced Power Systems Application software development and successful delivery of assigned functions to meet corporate project/product commitments. The responsibilities include: working with Electric Utilities or ISOs (Independent System Operators) and Transmission System Operators (TSOs) on functional software specifications, designing, coding, test-ing, integration, application tuning and delivery.
Responsibilities:
- Ensure customers' success by fostering a balanced relationship that benefits both GE and the customer
- with the goal of producing the highest level of customer support and satisfaction. In this role, you will:
- Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.
- Engage with customers on day-to-day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols. Ensure solution does solve the customer's issue.
- Mentors staff in troubleshooting and analysis methods
- Knowledge transfer – write user/technical documentation and case notes. Act as a technical resource for staff
- Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team
- Analyse and troubleshoot issues involving all aspects of GE solutions, including but not limited to user interface, network and communication connectivity and performance, interoperability, data collection/storage, visualization, analytics, associated control systems and interfaces to enterprise systems.
- Own and manage personal caseload and perform case follow-up.
- Troubleshoot and identify product problems for presentation to engineering for resolution or disseminates appropriate information necessary to correct issues.
- Adhere to all Quality processes. Ability to be part of an on-call rotation for after business hour customer calls.
- Ability to travel to customer sites.
Education:
Master's in electrical engineering specialized in Power System Applications (PSA)
Skills Required:
- Proficient in Electric Transmission EMS / SCADA /Implementation
- Preferable hands-on experience of implementing GE Reliance (XA21) EMS/SCADA or any equivalent SCADA from Siemens, OSI, ABB, Schneider etc.
- Good knowledge of Electric SCADA applications/Power DMS/TMS
- Experience doing data modelling.
- 5+ years of work experience in customizing and delivering Network or Transmission Appli-cation preferably Reliance.
- 5 years of experience with LINUX and Windows Operating Systems
- 5 years of experience with C, Java & Oracle Database
- SQL, shell scripting, ability to read and interpret logs & debug files
- Installation of Operating system patches and other 3rd Party Software such as Oracle, NetApp etc.
- System configuration and Hands on Experience in GitHub and ClearCase
- 5 years experience on Realtime or Mission Critical Systems
- Must have experience in picking up and installing fixes on live customer systems
- Proven track record of problem analysis, identification and resolution
- Strong troubleshooting & debugging skills
- Good communication skills (verbal and written)
- MS office applications (Word, PowerPoint, Excel) and MS Outlook competency
- Reliance (Formerly known as XA/21) experience
- Object-Oriented programming techniques, Oracle, and/or system administration, is a plus
- Reliance grid apps domain
- Database SQL/PLSQL
Exp Required: 8
