Connect to Care

Navigate Complexities. Create Change. Together. This is our purpose at CUPS.

Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.

Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly – we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.

The Opportunity

We are looking for Connect to Care (C2C) Health Navigator to join our C2C/CAMPP Team at CUPS.

As a C2C Health Navigator you will be responsible for delivering trauma-informed case management to participants with complex health and social needs. You will work with participants to develop person-centered care plans that support the unique needs of each individual.

The C2C Health Navigator is a part of an intensive case management team providing care to vulnerable, low-income patients transitioning from acute care to community while advocating for the dignity and voice of patients within the health and social service systems. Under the CUPS Health umbrella, C2C aims to promote equitable access to health and social programs both internally and in the community.

LOCATION: Onsite, CUPS Ave SW, Calgary

REPORTS TO: Team Lead, C2C/CAMPP

CONTRACT TYPE: Permanent

SCHEDULE: Full-time, Mon to Fri, 40 hours per week

STARTING HOURLY RATE: $26.88 to $28.21

Key Responsibilities

• Provide holistic support to C2C participants including but not exclusive to case conferences in hospital, attending health appointments, participant transport, home visits, creation of care plans, supporting life enrichment and community connection activities
• Advocate for participant needs and guide multi-disciplinary care teams on effective and respectful approaches to working with participants living with the vulnerability of poverty or homelessness
• Perform duties both alone and with colleagues in a variety of settings including in private homes, shelter, on the street, in camps, in office and while transporting participants in personal vehicle
• Provide culturally aware support to CUPS participants, celebrating the diversity of participants and being aware of power dynamics of privilege and oppression that may be present
• Complete health, housing and social needs assessments for referred participants from acute care to formulate individualized care plans that will link participants to needed community resources
• Link unattached participants to an appropriate primary care provider or ensure attached participants have appropriate follow-up with their existing primary care provider
• Ensure all required data is entered accurately into organizational databases, document all appointment notes and referrals provided
• Develop and maintain current Calgary resource and referral knowledge to efficiently navigate and advocate for participant needs
• Coordinate the flow of participant information to internal and external participant care team members for seamless continuation of service in alignment with CUPS Integrated Care service delivery model

Employment Requirements:

• 2-3 years' experience working with people living with the adversity of poverty/homelessness
• 1-2 years experience navigating health care and social service systems
• Basic First Aid and CPR Certification
• Class 5 Driver's License with drivers abstract and personal vehicle available to use for work purposes & participant transport
• Police/RCMP Background and Vulnerable Sector Check

What You Bring:

• Degree or diploma in Social Sciences, Community or Health Sciences preferred
• Knowledge of Calgary homeless sector and Alberta health system
• Demonstrated interdisciplinary team work and patient advocacy skills
• Basic First Aid and CPR Certification
• Brain Story Certification is an asset
• Understanding of trauma-informed care and intergenerational trauma and its effects

Work Conditions

• Exposure to trauma and emotionally complex cases
• Exposure to infectious waste, diseases, and stressful situations
• Regular walking, standing, lifting (min 35 lb), and client mobility support
• Use of computers and manual dexterity for clinical procedures

Ready to Join Us?

If you're ready to make an impact, apply today with your resume and cover letter, including your salary expectations.

We thank all applicants for their interest; only those selected for interviews will be contacted.

Job Types: Full-time, Permanent

Pay: $26.88-$28.21 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Paid time off
• RRSP match

Application question(s):

• Do you have a valid Class 5 Driver's License and vehicle that you can use for completing outreach visits and transporting clients?
• Have you submitted the required cover letter? Please highlight your salary expectations
• What prompted you to apply to CUPS?
• Do you have a Degree or Diploma in Social Sciences, Community or Health Sciences?

Experience:

• supporting people facing poverty/homelessness: 2 years (required)
• navigating health care and social service systems : 1 year (required)

Work Location: In person