Guest Care

1 week ago

Spruce Grove, Alberta, Canada True Balance Longevity Med Spa Full time $40,000 - $48,000 per year

Locations: Sherwood Park, St. Albert, and Spruce Grove

Schedule: Evenings and Weekends (travel between locations required)

About True Balance

True Balance Longevity Clinics are medical wellness centers specializing in hormone therapy, medical aesthetics, and integrative health. Our clinics focus on science-driven care and exceptional client service. We're looking for someone who thrives in a busy, team-oriented environment where client experience comes first.

About the Role

This Guest Care role is central to the client experience at True Balance. You'll manage the spa and/or wellness desk, coordinate the care of hormone therapy patients, and ensure the clinic runs smoothly every day. The ideal candidate is organized, compassionate, tech-savvy, and ready to represent our commitment to patient care and clinical excellence.

Key Responsibilities

Daily Clinic Operations

  • Open and close the clinic, ensuring all reception and wellness desk procedures are completed
  • Greet, check in/out, and rebook clients, maintaining a warm and professional environment
  • Answer phones, return voicemail and text messages
  • Manage online bookings, confirmations, and next-day preparation (charts, oversights, pharmacy sheets)
  • Assist hormone therapy clients with program information
  • Keep lounge, reception, and client spaces stocked, tidy, and welcoming
  • Handle payments, insurance and travel letters, and coordinate follow-ups
  • Communicate with labs or clinical teams as needed for results or patient inquiries
  • Conduct patient follow up processes daily

Patient Care Coordination

  • Add new patients to CHR and complete encounter notes for calls and appointments
  • Book new patient calls, follow-ups, and nutrition consultations
  • Support triage workflow: direct incoming client calls to the appropriate care stream
  • Ensure smooth communication between front desk, new patient intake teams, and clinical care teams

Weekly & Monthly

  • Process mail, manage product pickups, organize and price retail orders
  • Maintain product and office supply inventory (including clinic orders)
  • Assist with client retention efforts, including yearly blood requisitions and follow-ups

Qualifications

  • Experience in medical aesthetics, wellness, or clinical front desk coordination is an asset
  • Knowledge of hormone therapy, integrative medicine, or medical aesthetics is an asset
  • Excellent communication, multitasking, and organizational skills
  • Confident using technology, including client management systems
  • Reliable transportation and flexibility to work evenings/weekends across all clinic sites

Why Join True Balance

  • Be part of a trusted, growing medical wellness brand
  • Collaborative, supportive clinic environment
  • Ongoing training and career development
  • Employee wellness and aesthetics discounts

Apply today with your resume and a short note about why you're passionate about wellness and patient care. Applicants who include a cover letter will be treated as priority.

Job Types: Full-time, Part-time

Pay: $20.00-$22.00 per hour

Work Location: In person

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