Customer Success Manager

19 hours ago

Toronto, Ontario, Canada Custimoo Full time

About Us

Custimoo is a technology company founded in 2019 in Denmark specializing in custom sportswear and apparel. We empower brands and authorized dealers to design, order, and manage their custom product needs through our innovative digital platform. With a commitment to quality, performance, and service, we're transforming the custom apparel experience.

Position Summary

As a Bilingual Customer Success Manager (CSM), you will be the primary point of contact for our French- and English-speaking dealers, brands, and hockey partners across North America. You'll ensure a smooth onboarding experience, provide exceptional ongoing support, and help our customers succeed using Custimoo's technology and products.

This role requires familiarity with the hockey industry including an understanding of team operations, equipment ordering cycles, and seasonal timelines is key. You'll collaborate with sales, production, and design teams to deliver best-in-class service, ensuring every partner feels supported from concept to delivery.

Key Responsibilities

·      Serve as the main point of contact for assigned French- and English-speaking customers and accounts.

·      Onboard and train new clients on Custimoo's digital customizer platform, ensuring confidence and ease of use.

·      Manage team orders, including sizing, timelines, and branding requirements.

·      Monitor order progress, troubleshoot production or logistics issues, and ensure timely resolutions.

·      Build long-term relationships that drive customer satisfaction, retention, and growth.

·      Collaborate cross-functionally with sales, production, and design teams to manage complex, custom apparel programs.

·      Translate and adapt customer materials, communications, and training content where required.

Qualifications

·      Fluent in both French and English (spoken and written).

·      3–5 years of experience in Customer Success, Account Management, or Dealer Relations, preferably in sports, apparel, or manufacturing.

·      Strong understanding of hockey culture, including familiarity with team ordering cycles, apparel fit, and product types (jerseys, socks, shells, etc.).

·      Excellent communication, organization, and problem-solving skills.

·      Proven ability to manage multiple accounts, prioritize deadlines, and deliver results in a fast-paced environment.

·      Experience using CRM tools and learning new digital systems.

·      Passion for sports, teamwear, and performance apparel is essential.

Interested candidates should apply on our website or reach out to key stakeholders directly on LinkedIn where applicable.

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Actionstep Full time $80,000 - $100,000 per year

    Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast-growing, dynamic business with a global customer base and team. Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are...

  • Manager, Customer Success

    1 week ago

    Toronto, Ontario, Canada Softchoice Full time $120,000 - $180,000 per year

    Why You'll Love SoftchoiceWe are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology....

  • Customer Success Manager

    11 hours ago

    Toronto, Ontario, Canada FutureFit AI Full time $80,000 - $120,000 per year

    Come join our Customer Success teamHigh velocity, high intensity, high trust, high bar, high impact, and a will to win.If those words resonate deeply with you, this could be your next career move. We're seeking a Customer Success Manager (Canada) who leads with humility, pursues audacious goals, and is motivated by meaningful impact on people and the...

  • Customer Success Manager

    7 hours ago

    Toronto, Ontario, Canada FutureFit AI Full time $80,000 - $120,000 per year

    Come join our Customer Success team High velocity, high intensity, high trust, high bar, high impact, and a will to win. If those words resonate deeply with you, this could be your next career move. We're seeking a Customer Success Manager (Canada) who leads with humility, pursues audacious goals, and is motivated by meaningful impact on people and the...

  • Manager, Customer Success

    15 hours ago

    Toronto, Ontario, Canada Human Resources Department - NRT Technology Corp. Full time $90,000 - $120,000 per year

    Manager, Customer SuccessAbout NRT  NRT is one of the 50 Best Managed Companies, and we're looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader NRT provides next-generation commerce and information-enabling experiences for enterprise customers around the world. Our solutions include secure payment systems,...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Docebo Full time $80,000 - $120,000 per year

    The Customer Success Manager (CSM) is responsible for creating a positive experience for the customer, ultimately leading to renewal and long-term customer satisfaction. To achieve this, the CSM understands the business initiatives and goals of the customer and helps them meet their goals using curiosity, empathy, and innovative thinking. Refine & optimize...

  • Customer Success Manager

    7 hours ago

    Toronto, Ontario, Canada Aislelabs Full time $80,000 - $120,000 per year

    Job Summary:Join the Aislelabs Customer Success (CS) team and support a group of critical mid-market and enterprise accounts for our marketing and analytics software platform. As an experienced Customer Success Manager (CSM), you have managed the entire lifecycle - from onboarding to account expansion to renewal - and know your accounts' NRR like the back of...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada b3f36179-ea87-4288-8f0b-815554f7141f Full time $120,000 - $180,000 per year

    Who are we?Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we...

  • Customer Success Manager

    7 days ago

    Toronto, Ontario, Canada Cohere Full time $120,000 - $180,000 per year

    Who are we? Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we...

  • Customer Success Manager

    2 weeks ago

    Toronto, Ontario, Canada Cohere Full time $120,000 - $180,000 per year

    Who are we?Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we...