Treatment Coordinator

7 days ago

Vancouver BC VB R, Canada S Professional Dental Corporation Full time $60,000 - $80,000 per year

About Us

We are a modern, patient-centered orthodontic practice located in the heart of Vancouver. Our team is dedicated to creating confident smiles through personalized care and an exceptional patient experience. We pride ourselves on our warm, professional, and welcoming environment—for both our patients and our team.

About the Role

We are looking for a Treatment Coordinator to join our growing team. This is an exciting, people-focused role that blends sales, communication, and organization. You'll be the first point of contact for new patients—helping them understand their treatment options, building relationships, and guiding them through the process of starting orthodontic care.

You do not need prior orthodontic or dental experience—we will provide full training. What's essential is a strong background in sales or customer-facing roles, excellent communication skills, and the ability to make others feel comfortable and confident.

Key Responsibilities

  • Welcome and engage with new patients and leads to create an outstanding first impression
  • Present treatment options, review financial arrangements, and help patients begin orthodontic treatment
  • Follow up with potential patients to support case acceptance
  • Coordinate schedules and communicate with our clinical and administrative team
  • Manage patient records and administrative tasks with strong attention to detail
  • Maintain a positive, professional, and compassionate approach in all interactions

Qualifications

  • Minimum 2 years of experience in sales, hospitality, or customer service roles
  • Excellent verbal and written communication skills
  • Strong organization, multitasking, and time-management abilities
  • A friendly, professional, and confident demeanor
  • Comfort with computers, email, and scheduling systems (training provided)
  • Experience in a dental or healthcare setting is an asset, but not required

Why Join Us

  • Be part of a supportive, growth-oriented team in a beautiful downtown clinic
  • Opportunities for ongoing learning and career development
  • Competitive compensation package
  • Year-end performance bonus based on individual and team success

Job Types: Full-time, Part-time

Pay: $30.00-$40.00 per hour

Expected hours: 16 – 40 per week

Experience:

  • Customer service: 2 years (required)
  • Sales: 2 years (required)

Language:

  • English (required)

Work Location: In person

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