Member Service Representative

12 hours ago

Guelph, Ontario, Canada Provincial Credit Union Full time $45,000 - $50,090 per year

Member Service Representative

Branch Location: Tyne Valley, PE

At Provincial Credit Union, we're more than a financial institution — we're a people-first, purpose-driven organization, proudly recognized as one of Canada's Top 100 Employers for 2025. Rooted in our values of People, Purpose, and Possibility, we're on a mission to provide trusted financial advice, education, and planning that empowers Islanders to thrive.

When you join us, you'll become part of a supportive, innovative team that's passionate about delivering exceptional member experiences and making a real impact in our communities. If you're ready to grow your career while helping others grow their financial future — we'd love to meet you.

What You'll Do:

  • Provide account services to members in a courteous and professional manner by receiving, processing and recording financial transactions when required.
  • Inform members of new services and products that may be beneficial to them and direct them to other staff as appropriate.
  • Maintain professional and technical knowledge of the position by completing training and development in all associated risk and cash management guidelines as provided.

What You Have:

Required Education and Experience

  • High School Diploma
  • Demonstrated experience and eagerness to provide superior customer service.

Skills and Abilities

  • Strong organizational skills and attention to detail with the ability to process information with high levels of accuracy.
  • Professional manner and poise, and sensitivity in dealing with confidential information and materials.
  • Excellent verbal and written communication skills.
  • Intermediate proficiency required in Microsoft Suite and demonstrated ability to quickly adapt to new technologies. 

Why You'll Love It Here

We believe our employees deserve the same outstanding care we give our members. That's why we offer:

  • A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
  • Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
  • Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
  • Work-Life Balance: Three weeks' vacation to start, plus four personal days and two volunteer days each year.
  • Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
  • Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
  • Salary Range: $45,100 - $50,090.

Additional Information

  • Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).
  • Closing Date: October 31st, 2025.

Diversity & Inclusion

At Provincial Credit Union, we're committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.

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