Drop-in Resource Centre Worker

Start Me Up Niagara

Drop-in Resource Centre Worker

Position Summary:

Start Me Up Niagara's Resource Drop-In Resource Centre is home to a dedicated team who strive to provide encouragement, support, and assist with the immediate needs of persons struggling with significant life challenges. Many of these adversities include compromised mental health, substance abuse, homelessness, unemployment and poverty. Participants visit the Resource Centre to access basic needs, connect with workers, and get referrals to other community resources. The staff of the Resource Centre practice a harm reduction, trauma informed and client-centered approach to service, encouraging participants to develop their own goals and work with them to achieve those goals.

Key Responsibilities:

1. Assist participants with relevant paperwork (ID clinics, referrals, other), phone calls and other needs as presented

2. Ensure all internal tracking tools are kept and up to date, including but not limited to, intakes, case notes, spreadsheets and prepare other reports as requested

3. Implement crisis intervention and de-escalation to participants (administer Naloxone, calling emergency services)

4. Attend staff meetings, special events and training sessions when scheduled and as required

5. Liaise with other core agency programs on participants' needs and supports

6. Update Drop-in Centre schedules in liaison with service providers on site

7. Answer phones and emails internally and externally, and make necessary referrals

8. Build connections with community partners

9. Work as a team with other staff to maintain a healthy and safe working environment

10. Greet and determine locations of volunteers for the centre each day

11. Orient volunteers to the requirements of their role

12. Any other duties as required

Qualifications:

• Completed post secondary education in relevant filed

• Relevant experience in social services sector

• Possess an understanding of the needs and challenges of people living in poverty struggling with compromised mental health, substance misuse issues, and homelessness.

• Strong skills in Microsoft Office Suite (Word, Excel, Outlook)

• Experience working with high acuity marginalized groups

• Excellent customer service skills

• High attention to detail and organized

• Available to work weekends and holidays as need

Requirements:

• Have strong written, interpersonal, and oral communication skills

• Have a positive, non-judgmental attitude toward others

• Must be able to remain calm in stressful situations

• Ability to multi-task, prioritize and delegate in an ever-changing environment

• Ability to work as a team and on your own with little supervision

• A satisfactory Vulnerable Sector Criminal Records Check is required if hired

• Ability to work a flexible schedule

• Valid class G driver's license with $1,000,000 minimum liability insurance

• Able to work legally in Canada

How to Apply:

Applicants are invited to email a cover letter and resume to with the subject line "Drop-in Resource Centre Worker".

We thank all applicants, however only those who are selected for an interview will be contacted

Accommodation

Accommodation provided during all parts of the hiring process, upon request, to applicants with disabilities. Applicants should make their needs known in advance.

Start Me Up Niagara is an equal opportunity employer and is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations within reason due to a disability or medical need are available on request for candidates taking part in the recruitment process.

Job Type: Full-time

Pay: $19.00 per hour

Expected hours: 35 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care

Application question(s):

• Do you have any experience working in the non-profit sector of Social Services

Work Location: In person