Assistant Manager, Mental Health and Substance Use Programs

Title : Assistant Manager, Mental
Health and Substance Use Programs

Location: Phoenix Centre (Main Campus)

Position Status:  Full-time, 37.5 hours per week

Schedule: Sundays-Thursdays, 12:00pm-8:00pm

Reports to: Senior Manager, Mental Health and
Substance Use Programs.
Level:

Compensation : $ 67,567 - $ 73,320

Job Summary:

As
a member of the integrated services team combining substance use services,
housing, employment and educational services, the Assistant Manager, Mental
Health and Substance Use Programs for Phoenix Society is accountable for the
support of day-to-day operations; staff supervision and team support; client
services; data collection and reporting; and community relations.

Organizational Status:

The Phoenix Society is a multi-service agency
located in the Lower Mainland of British Columbia dedicated to providing
accessible services and opportunities to people who face barriers related to
substance use, mental health, housing, education, criminal justice involvement
and/or employment.

Program Management:

·
Works collaboratively with the Senior Manager,
Clinical Operations & Services, and Senior Manager, Mental Health and
Substance Use to support the multidisciplinary team and monitor the day-to-day
operations of the program.

·
Ensures that the required policies, procedures, and
standards are being upheld.

·
Supports implementation of operational plans and
measurable outcomes to meet the strategic goals and priorities of the
organization.

·
Adeptly manages competing tasks and uses time
efficiently and effectively.

·
Participate in data collection, outcome
measurement, research, and gap analysis that support the development of team
planning, new services, quality improvement projects, best practices, and
service coordination protocols.

·
Supports program proposals and grant applications,
as required.

·
Identify, monitor, and respond to problematic
behaviours to ensure safety and a comfortable environment for residents

·
Oversee and support operations of safety and
security systems during the shift and work cooperatively with staff and
residents on health and safety issues

·
Ensure that residential spaces are used for the
purpose for which they were designed. This includes visiting service areas
regularly, reviewing documentation and logs, and ensuring a safe, well
maintained, and healthy building environment

·
Perform other duties as required

Performance Quality Improvement:

·
Supports implementation of each program's goals and
objectives in alignment with the Phoenix Model of Care.

·
Assists with the development of relevant program
policies, procedures, forms, etc.

·
Ensures the reporting of critical Incidents and
WorkSafeBC incidents as per licensing and regulatory requirements and ensures
compliance with Occupational Health and Safety requirements.

·
Maintains a working knowledge of all relevant
program accreditation standards.

·
Tracks all relevant program data and provides
quarterly CQI report data.

·
Actively seeks and incorporates feedback from
clients and stakeholders to inform continuous improvement. 

Human Resources Management:

·
Provides supervision, coaching and assistance to
the staff in completion of daily operating tasks and routines in the Mental
Health and Substance Use Programs. Escalates personnel issues and strategic
decisions to the Senior Manager.

·
Maintains a working knowledge of all relevant
agency personnel policies, procedures, and standards. Contributes to the
evolution of policies, forms and procedures as required.

·
Ensure compliance with all Collective Bargaining
Agreements.

·
Works in collaboration with Senior Manager,
Clinical Operations and Services, Senior Manager, Mental Health and Substance
Use and Human Resources to recruit, onboard, orient, train, develop, retain and
compensate staff.

·
Develops and implements a staff schedule consistent
with requirements regarding adequate staff coverage and staff to participant
ratios.

·
Completes callouts for vacant shifts to ensure
adequate staff coverage and staff to participant ratios.

·
Provides regular supervision to program staff
including ongoing performance management, contributing feedback to a formal,
annual performance review and implements developed training plans

·
Reviews and approves time sheets; vacation accrual
and requests; provides follow up re: time management issues.

·
Participate and collaborate with other staff to
lead OHS meeting at Phoenix Centre (Main Campus)

Program Budgets:

·
Supports the management and monitoring of program
budgets.

Community Development:

·
Participates in community committees and
initiatives relevant to the program, and in regional/provincial groups, as time
permits.

·
Supports senior management to liaise with mental
health and substance use services, including funders, community partners, and
health authorities.

Agency
Participation:

·
Actively participates in the Agency's Leadership
Team and Continuous Quality Improvement processes, and other relevant working
committees, as requested.

·
Attends regular supervision with the Senior
Manager, Clinical Operations and Services, and Senior Manager, Mental Health
and Substance Use, including an annual performance review and development of a
training plan.

·
Participates in professional development relevant
to this position.

·
Is part of the agency on-call manager rotation.

·
Performs other related duties as required. 

Qualifications:

·
Bachelor's degree in a relevant field of study

·
3 to 5 years of experience working with
marginalized populations, substance use services, mental health, corrections,
facility-based/residential services, etc., or equivalent

·
Satisfactory completion of a criminal records check
with vulnerable sector screening is required

·
Satisfactory completion of a Tuberculosis Screening
form is required

·
Satisfactory completion of Employee Immunization
Record form is required

·
Standard First Aid - with CPR-C-AED certificate
(Valid).

·
Nonviolent Crisis Intervention Training certificate
preferred.

Skills & Knowledge:

·
Knowledge of Windows, Microsoft Word, Excel, and
database management systems

·
High level of integrity and dependability with a
strong sense of urgency and results-orientation

·
Knowledge of a trauma-informed practices, harm
reduction modalities and adult learning approaches

·
Experience working with BC Mental Health Act, Adult
Care Regulations, Community Care and Assisted Living Act, and other facilities
and community standards.

·
Working knowledge of Alcohol and Substance Use
Disorder treatment approaches including the range of Opioid Agonist Treatments.

·
Work experience in direct service to individuals
including case management experience, interviewing and assessment skills,
cultural competency.

·
Working knowledge of the community social service
and health systems and networks, provincially and locally.

·
Crisis management, decision-making, conflict
resolution, time management, boundaries, and problem-solving skills.

·
Interpersonal, oral and written communication
skills; strong computer skills and other uses of technology.

·
Ability to work with considerable independence and
discretion.

·
Ability to build strong, collaborative working
relationships with community stakeholders as well as with internal teams and
groups.

·
Demonstrated commitment to the social sector with a
passion for the organization's mission is essential

Competencies:

Approach to Work

×
Demonstrates initiative, flexibility,
adaptability and resourcefulness

×
Actively seeks and incorporates feedback to
inform continuous self-improvement

×
Sets goals, creates and implements action plans,
monitors progress, and evaluates results

×
Adeptly manages competing tasks and uses time efficiently
and effectively

Job Knowledge &
Quality of Work

×
High degree of
relevant and current job knowledge and skill

×
Consistently produces
accurate, thorough, high-quality work in a timely manner

×
Builds and promotes a
culture of health and safety in the workplace

×
Implements and
enforces best practices in health and safety within the workplace

Judgement &
Decision-Making

×
Models independent
thinking and creativity

×
Demonstrates
effective problem-solving skills

×
Makes clear,
consistent, transparent and timely decisions after contemplating various
available courses of action

×
Exercises sound
judgment in the best interests of the organization

Communication &
Interpersonal Skills

·
Expresses themselves
clearly and professionally both verbally and in writing

·
Displays high
emotional intelligence; uses tact and diplomacy in dealing with sensitive,
complex and confidential situations

·
Has a manner, style
and presence that makes a positive impression

·
Listens to and
considers others' views

Personal Leadership

·
Models the
organization's core values of social justice, teamwork, social innovation, and
strength-based practices

·
Fosters enthusiasm,
energy and commitment

·
Takes responsibility
for personal actions, performance and health

·
Is reliable and
accountable; shows up on time ready to work

Teamwork &
Collaboration

·
Effectively works
with their colleagues to ensure organizational success

·
Champions positive
working relationships with staff and external partners

·
Supports an
environment of openness, and champions teamwork and communication across
programs

·
Leverages the
expertise and experience of others for organizational success