New Business Specialist

Please note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level.

New Business Specialist (12 month contract)

Location: Remote - Anywhere in Canada

Empire life is looking to hire a New Business Specialist to join our Group Operations team

Why pursue this opportunity

Our mission - make insurance, investments and benefits simple, fast and easy for our customers.

Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.

Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.

What you'll be working on

• Monitor the progress of multiple ongoing implementations and provide regular updates to the customers and distribution partners
• Apply knowledge of systems, products, processes and contract wording to quickly and efficiently resolve challenges that arise during the implementation process to ensure a smooth implementation process for the customer
• Manage the end to end implementation process to ensure commitments are achievable and met
• Create a strong first impression of Empire by demonstrating a personal touch, being easy to do business with and professional
• Evaluate and gather additional information, if required; formulate and communicate decisions to ensure a smooth process for the client
• Work with appropriate peers to recommend and/or establish special contract and/or booklet presentation as required
• Liaise effectively with end customers, distribution partners and other business units
• Support the service and administrative requirements of the business unit

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What we're looking for you to have

• Bilingualism (English/French) would be an asset
• Completion of a College or University diploma in business administration or related discipline
• 1+ years work experience in an office environment
• Clear writing, listening and communication skills
• Ability to prioritize and balance multiple tasks or projects
• Ability to work independently and as a team member
• Attention to detail/accuracy
• Experience in the insurance/financial services industry is an asset
• Knowledge of group products, contract provisions and administrative procedures is an asset
• Working towards ACS designation through LOMA or taking Group Primer courses/CEBS is an asset
• If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions
• Competitive uncapped commission for sales positions
• A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program

To learn more about working at Empire Life, visit

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact