Current jobs related to bilingual client services assistant - Toronto, Ontario - Ontario College of Teachers

  • Bilingual Client Services Specialist

    1 week ago

    Toronto, Ontario, Canada Questrade Financial Group Full time $60,000 - $90,000 per year

    Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge...

  • Bilingual Client Services Specialist

    1 week ago

    Toronto, Ontario, Canada Questrade Financial Group Full time $60,000 - $90,000 per year

    Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge...

  • Bilingual Operations Assistant

    7 days ago

    Toronto, Ontario, Canada Marquest Asset Management Inc. Full time $60,000 - $100,000 per year

    Company DescriptionMarquest Asset Management Inc. is a private investment management company specializing in equity and flow-through products for both accredited and retail investors. Since 1985, the company has employed a disciplined and active investment approach to navigate changing market environments and deliver exceptional risk-adjusted returns....

  • Bilingual Client Service Representative

    16 hours ago

    Toronto, Ontario, Canada AGF Management Full time $60,000 - $80,000 per year

    About AGF:Founded in 1957, AGF Management Limited (AGF) is an independent and globally diverse asset management firm. Our companies deliver excellence in investing in the public and private markets through three distinct business lines: AGF Investments, AGF Capital Partners and AGF Private Wealth. AGF brings a disciplined approach, focused on incorporating...

  • Bilingual Client Service Associate

    14 hours ago

    Toronto, Ontario, Canada BMO Full time $456,000 - $852,000 per year

    Provides accurate and professional service by telephone, written mail or e-mail. Supports administrative requirements to ensure the smooth operation of the unit. Service provided for one of the different insurance channels that offer BMO Life Assurance products, and includes either policy holders, prospects and infinity partners, or managing general agencies...

  • Bilingual Client Service Associate

    5 hours ago

    Toronto, Ontario, Canada BMO Full time $38,500 - $71,000

    Application Deadline:11/22/2025Address:250 Yonge Street Job Family Group:Wealth Sales & ServiceProvides accurate and professional service by telephone, written mail or e-mail. Supports administrative requirements to ensure the smooth operation of the unit. Service provided for one of the different insurance channels that offer BMO Life Assurance...

  • Client Service Representative

    14 hours ago

    Toronto, Ontario, Canada Ministry of the Environment, Conservation and Parks Full time $131,040 - $134,000 per year

    Back to search resultsApply By: Tuesday, November 25, :59 pm ESTClient Service Representative - Bilingual (English/French)Job ID:236551Posting status:OpenOrganization:Ministry of the Environment, Conservation and ParksDivision:Client Services and Permissions BranchCity:TorontoPosition(s) language:Bilingual English/FrenchJob term:1 Temporary - 6 months with...

  • Client Services Executive

    7 hours ago

    Toronto, Ontario, Canada Talentedge Full time US$60,000 - US$180,000 per year

    Our client is a FTSE 250 financial and fintech group headquartered in London. With a presence in over 14 countries, the group is a global leader in the provision of trading solutions.They are now seeking a bilingual Client Service Executive (French bilingual) to join their Premium Client Management team in Toronto. This role is central to delivering...

  • Bilingual Client Support Specialist

    6 days ago

    Toronto, Ontario, Canada AutoTrader Full time $80,000 - $110,000 per year

    We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — , AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence. As part of AutoScout24 group, Europe's largest online car marketplace, we're shaping the future of automotive retail in Canada and beyond. Learn more at This...

  • Bilingual Client Support Specialist

    8 hours ago

    Toronto, Ontario, Canada Commonwealth Retirement Advisors Full time $60,000 - $70,000 per year

    Common Wealth is a financial technology company whose mission is to make financial security in retirement accessible to everyone. We have quickly become Canada's fastest growing group retirement provider, having more than doubled in our client base in 2024 and now serving members and employers in every Canadian province. Our expanding business has created...

bilingual client services assistant

2 weeks ago

Toronto, Ontario, Canada Ontario College of Teachers Full time $54,415 - $62,490 per year

Posting25-42

Bilingual Client Services Assistant, Client Services Unit

Membership Services Department

Permanent Position, Category 13 - Hiring Range $54,415 - $60,249

The Bilingual Client Services Assistant (BCSA) responds to and resolves enquiries from applicants and members by phone, e-mail, and other channels in a modern client contact centre environment. The BCSA actively participates in achieving service levels and College goals by providing excellent customer service.

French language proficiency testing will be administered.

Responsibilities:

Applicant and Member Support

  • Provide timely and accurate information in a professional and efficient manner to clients by phone and digital channels
  • Assist applicants throughout the stages of the application process and eligibility for obtaining a teaching license in Ontario
  • Handle confidential client information in compliance with established policies and protocols
  • Provide information and clarification on guidelines, policies and legislation related to teacher certification requirements in Ontario
  • Keep accurate summaries of client interactions
  • Maintain knowledge on current and emerging regulatory requirements
  • Achieve or exceed quality standards in the provision of services to clients

Research and Issue Resolution

  • Use active listening skills and appropriate research to resolve applicant and member issues effectively and empathetically with a focus on quality and accuracy
  • De-escalate challenging calls and enquiries with professionalism and empathy
  • Escalate complex enquiries in accordance with Client Services' escalation protocol
  • Action assigned tasks effectively on a daily basis
  • Build applicant and member agency by promoting self-serve options

Collaboration and Teamwork

  • Contribute to team projects and initiatives aimed at improving customer service processes and overall customer experience
  • Contribute to continuous process improvement
  • Adhere to assigned schedule in accordance with unit protocols
  • Utilize time efficiently and effectively to complete assigned tasks within established timelines
  • Proactively seek additional assignments as workload permits
  • Participate in cross-training within Membership Services and successfully complete other training as assigned
  • Perform other duties as assigned

Qualifications, Skills & Experience:

  • Clear verbal and written communication skills in French and English
  • Post-secondary diploma or degree, and/or at least one year of relevant experience, or an equivalent combination of education and experience
  • Previous experience with a contact centre or within a regulatory body, academic or credential assessment setting
  • Interpersonal skills with an ability to work independently and collaboratively with a team
  • Ability to empathetically manage difficult client interactions
  • Ability to prioritize workload and demonstrate flexibility in response to shifting priorities
  • Organizational skills
  • Problem-solving, analytical, and research skills with attention to detail
  • Demonstrated experience working in a fast-paced environment
  • Proficiency in Microsoft Office and Working knowledge of CRM systems
  • Proficiency in Five9 or similar contact centre software
  • Knowledge of academic transcripts and professional documentation

Working Conditions/Other Considerations:

  • This role follows a Monday to Friday schedule
  • Hybrid work environment

To apply, please submit your cover letter and resume through our application portal no later than December 1, 2025.

The Ontario College of Teachers offers competitive salaries, pension, comprehensive benefits and a modern, progressive work environment. This position operates with a mix of remote and in-office workdays.

Ontario College of Teachers is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

hp