Customer Service Representative

1 week ago

Hamilton ON LL A, Canada Blake Medical Distribution Full time $40,000 - $80,000 per year

Customer Service

The candidate for the above role is responsible for Admin/Customer Service to support varies departments in the office .

Job Summary

Work Conditions and Physical Capabilities:

  • Day shift 8:30am - 5pm, Monday to Friday (8hour shifts)
  • Must be able to work in a fast-paced environment, repetitive tasks, attention to detail, positive attitude.
  • Expect to receive exposure and training in all aspects of the company (floater for front office/admin)
  • MUST be able to speak, read and write in English

Responsibilities and Duties

  • Answering phones on a multiple line switchboard
  • Helping our customers across Canada with any inquiries they may have
  • Checking email and fax machine multiple times per day
  • Data Entry of incoming orders, sending order confirmations to customers and confirming product that requires more information.
  • Letting the Supply Chain Manager know what custom products need to be ordered
  • Learning and having knowledge of all products Blake Medical sells
  • Fulfilling any requests made
  • Maintain a clean and orderly work area
  • Assisting other staff with various duties as required.

The ideal candidate profile:

  • Energetic, ability to work autonomously, adapt rapidly to changing circumstances and situations and manage stressful situations.
  • Collaborative and team-oriented
  • English verbal, reading comprehension and writing skills.
  • Dedicated to getting the job done while meeting established standards of quality, safety and client satisfaction.
  • Understand and apply safety standards, policies and procedures, as well as Operating Rules.

Qualifications and Skills

Essential Skills

  • QuickBooks Enterprise Desktop
  • Typing skill, 60 WPM
  • Document use, numeracy, oral communication, working with others, continuous learning.
  • Office 365 Applications (Microsoft, Word, Excel, PowerPoint, etc.)

Bonus Skills (not required):

  • WHMIS 2015 certificate, First Aid, Worker Health and Safety in 4 Steps certification and any other Health and Safety certificates or certifications.

*BMG will be relocating to Brantford on September 1st, 2025*

*We are willing to train the right candidate*

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits:

  • Casual dress
  • Disability insurance
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Work Location: In person

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