Academic Affairs Manager

18 hours ago

Kingston, Ontario, Canada Alma Mater Society of Queen's University Inc. Full time


The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University.

The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs.  It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution.  

In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students.

Job Summary

The External Affairs Commission deals with student issues related to advocacy for students on a university, municipal, provincial, and federal level. In this pursuit, the Commission lobbies and advocates internally within the university administration while also lobbying externally to raise awareness about government policies regarding post-secondary education, as well as municipal issues pertaining to student life. The Academic Affairs Manager acts as a resource to the Academic Grievance Centre, AMS member societies, and students-at-large, and works on a variety of academic advocacy initiatives.

Competencies

  • Cultural Sensitivity
  • Accountability
  • Attention to Detail
  • Communication
  • Problem Solving
  • Conflict Management
  • Time Management
  • Public Relations

Job Duties

  • Develop a thorough understanding of academic appeals processes and academic regulations at Queen's to act as a resource to the Academic Grievance Centre, AMS member societies, and students-at-large as necessary
  • Respond to student inquiries directed to the Academic Grievance Centre as required through the academic year
  • Disseminate information to the student body regarding academic appeals, and other academic administration procedures or concerns as they arise
  • Assist with or assume academic advocacy initiatives directed at Queen's administrators as delegated by or in collaboration with the Commissioner of External Affairs
  • Ensure that volunteers and/or employees adhere to all health and safety regulations
  • Monitor volunteer and/or employee performance to mitigate disciplinary action in accordance with established procedures and notify Commissioner of any issues that arise
  • Exhibit a working knowledge of volunteer's portfolios while ensuring work is being performed according to established standards
  • Ensure all student needs are addressed and handled professionally
  • Assist with new volunteer training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
  • Maintain a calm demeanor during periods of high stress
  • Maintain positive working relationships with relevant stakeholders related to all portfolios
  • Assist the Commissioner in the development of a goal plan, budget, mid-year review, and any relevant capital expenditure proposals (EDIT)
  • Coordinate activities with the Commissioner by scheduling work assignments, setting priorities, and delegating work accordingly
  • Participate as an active member on hiring panels to keep the service adequately staffed
  • Ensure that all employees comply with company policies, procedures, and ethical standards
  • Attend and fully participate in all in person and virtual meetings
  • Maintain consistent communication with all relevant stakeholders, responding to e-mails in a timely manner
  • Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual
  • Complete other duties as assigned

Job Requirements

  • Sound analytical thinking, planning, prioritization, and execution skills
  • Demonstrated time management skills
  • Ability to identify measures of performance and actions needed to improve or correct performance
  • Ability to supervise and motivate a team to achieve and exceed their goals
  • Ability to delegate, set expectations, and monitor progress of all direct reports
  • Ability to remain calm and poised in urgent situations

Work Conditions

  • Interaction with employees, management, and the public at large
  • Working in an office environment
  • Operation of desktop computer and peripherals

The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.

  • Secretary, Internal Affairs

    18 hours ago

    Kingston, Ontario, Canada Alma Mater Society of Queen's University Inc. Full time

    The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University.The AMS is a not-for-profit entity created by the Society to...

  • Government Affairs Manager

    18 hours ago

    Kingston, Ontario, Canada Alma Mater Society of Queen's University Inc. Full time

    The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University.The AMS is a not-for-profit entity created by the Society to...

  • Academic Clinical Educator, Temporary Full Time, Professional Practice

    18 hours ago

    Kingston, Ontario, Canada Providence Care Full time

    Job Code: 19850Status: Temporary Full Time (up to one year)Location: Providence Care HospitalUnion:ONA PCHWage:$ $74.46Posting Period:October 10, October 16, 2025Under the direction of the Academic Clinician, Nursing Research Lead, the Academic Clinical Educator (ACE) will work collaboratively with invested parties to support, plan and coordinate research...

  • Housing Resource Manager

    18 hours ago

    Kingston, Ontario, Canada Alma Mater Society of Queen's University Inc. Full time

    The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University.The AMS is a not-for-profit entity created by the Society to...

  • Food Bank Head Manager

    18 hours ago

    Kingston, Ontario, Canada Alma Mater Society of Queen's University Inc. Full time

    The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University.The AMS is a not-for-profit entity created by the Society to...

  • CAC - Events & Projects Assistant Manager

    18 hours ago

    Kingston, Ontario, Canada Alma Mater Society of Queen's University Inc. Full time

    The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University.The AMS is a not-for-profit entity created by the Society to...

  • SIC - Commissioner of Social Issues (External)

    18 hours ago

    Kingston, Ontario, Canada Alma Mater Society of Queen's University Inc. Full time

    The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University.The AMS is a not-for-profit entity created by the Society to...

  • Peer Support Centre Head Manager

    18 hours ago

    Kingston, Ontario, Canada Alma Mater Society of Queen's University Inc. Full time

    The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University.The AMS is a not-for-profit entity created by the Society to...

  • Internal Manager, Environmental Sustainability

    18 hours ago

    Kingston, Ontario, Canada Alma Mater Society of Queen's University Inc. Full time

    The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University.The AMS is a not-for-profit entity created by the Society to...

  • Psychologist

    19 hours ago

    Kingston, Ontario, Canada The Royal Full time

    The OSI Clinic provides specialized mental health assessment and treatment to clients and their families referred by Veterans Affairs Canada (VAC), RCMP, and the Department of National Defense (DND), who are experiencing work-related psychological stress and trauma (e.g. Posttraumatic Stress Disorder; Anxiety disorders; Depression; Chronic Pain, etc.). The...